How can we help you?

Frequently sought

Online help

BASE Live Chat

Speak with us directly from 10:00 to 18:00, Monday to Saturday. Click ‘Chat with BASE’ at the bottom of the page.

Facebook Messenger

If no one is available for Live Chat at the moment, we'll answer you as soon as possible, via Facebook Messenger, from 8:00 to 18:00, Monday to Saturday.

Chat with us

Customer zone

We will answer your question as soon as possible.

Ask your question

My BASE app

Download the app

Need help with TADAAM Internet & TV?

Contact TADAAM

All about BASE + TADAAM

I want to become a BASE customer

Call 0800 66 311

Monday to Friday: 8:00 to 20:00
Saturday: 9:00 to 17:30
Sundays and holidays: closed

Find a BASE Shop near you

Would you rather speak with someone face to face?
There is always a BASE Shop near you.

Find your BASE Shop

I am a BASE customer

Call 1999

Free with your BASE mobile number
Or call +32 486 19 1999 from another phone or while abroad

Administration

Monday to Friday: 8:00 to 20:00
Saturday: 9:00 to 17:30
Sundays and holidays: closed

Technical support

Monday to Friday: 8:00 to 22:00
Weekends and holidays: 9:00 to 22:00

Ask your question, and we'll help you as soon as possible!

(Monday to Friday, from 8:00 to 18:00)