A modem converts the internet signal into a stable connection in your home. Think of it as the link between the outside world and all your Wi-Fi devices at home. At BASE we chose the CH7465LG-BA modem as our standard device. Here’s a quick explanation.
A router distributes your internet connection throughout your home. In many modern devices, such as the BASE modem, the router is already built in. This means you don’t need an additional router with our modem. With BASE, you get a single device that combines both functions, keeping everything simple!
Please note: would you prefer to keep using your own router? For example, because you want parental controls, more detailed network management or multiple VPN options? Then make sure the Wi-Fi signal on your modem is switched off.
First, you should know that the LEDs on your modem switch off automatically. That saves electricity. Do you want to switch the LEDs on? All you have to do is briefly press the WPS button.
The LEDs and buttons are listed below in the same order as they appear on your modem, from top to bottom:
Is the green light blinking? Your modem may be installing a software update. Keep the power cable connected until the update is complete.
Having trouble with your modem or internet connection? Try these troubleshooting tips.
Your modem has a sticker with useful information, such as your Wi-Fi name and password, your modem serial number and MAC address. Our customer service may ask for some of these details if you contact us.
You can usually find this sticker on the bottom or back of your modem. The serial number is usually shown as S/N. The MAC address of your modem is usually shown as HFC MAC. You can also find your MAC address on My BASE under Your home network > Modem.
Place your modem upright in an open space, away from thick walls, metal objects or other electronic devices. This helps your Wi-Fi signal travel better through your home. If your Wi-Fi still feels slow, you can also test and improve your internet speed.
Want to place your modem on a wall? This modem does not come with a wall mount. If you use a separate one, make sure your modem stays stable, upright and well ventilated.
No. BASE provides one standard modem per internet subscription. This means you can’t choose, upgrade or downgrade the modem provided by BASE, and an extra BASE modem isn't available either.
We also don’t offer a modem without Wi-Fi or a different router-modem model for advanced network setups, such as public IP passthrough.
Do you want to use your own modem instead? You can do this with a compatible modem that meets our conditions. Read more about using your own modem.
Some smart devices, such as robot vacuum cleaners, cameras or smart lights, only work with Wi-Fi 2.4 GHz. Your BASE modem supports both 2.4 GHz and 5 GHz Wi-Fi. In most cases, your device will automatically connect to the right frequency band.
Having trouble connecting a smart device? Stay close to your modem during installation and follow the steps in the app of your device.
If your device still can’t connect, it may need a separate 2.4 GHz Wi-Fi network. This requires an advanced Wi-Fi setting and can affect how your other devices connect to Wi-Fi. If needed, contact our customer service for help.
