Have you received your SIM card? Then it's best to activate it as soon as possible in the My BASE app, on the website, or from our email.
Do you have an eSIM? Find out how to activate it.
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Info: the order number can be found in the order confirmation mail and your SIM card number is on the SIM card itself or SIM card holder.
Didn’t you find the mail? Make sure to check your spam box. Still nothing? Then contact us.
Did you choose to keep your mobile number? You should then receive an SMS from your previous operator . As soon as the network drops out, insert the new SIM card in your handset.
Did you take a new number? You can place your SIM card in your handset straight away and start using it.
Did you choose a prepaid card without start voucher? Then top up your prepaid card straight away. Only then can you use it to text, call and browse the net.
Do you already have a voucher with a top-up code? Redeem it directly here.
Tip: Do you have a prepaid card from your current operator? Then use up your remaining call credit before you activate your SIM card. That way you won't lose it.
