FR NL EN
FR NL EN
Mobile plans Prepaid Top up Roaming All mobile products
Mobile plans Prepaid Top up Roaming All mobile products
Private Self employed
Private Self employed

Check/pay my outstanding account balance

How can I check my outstanding account balance?

Check your account balance:

  • Via the My BASE app, under the menu option "Billing".
  • Under "My invoices/bills" on My BASE.
  • Calling with another number which is not from BASE? Then dial 0486 19 19 99. Don't forget the countrycode for Belgium (+32) if you're calling from abroad.
  • Text "PAY" to 1914 to look up if you have any outstanding account balance. For more information about your remaining call credit, send "CONSULT" to 1914. Note: This service is only available for private customers.
How can I pay my outstanding account balance?

Tip: Have you already thought of a direct debit? This way you no longer have to worry about your invoice/bill and your bank will automatically arrange the payment.

You can pay your invoice/bill online via My BASE (Pay an invoice/a bill) or the My BASE app (My invoices/bills). 

You can't find the button? If you pay your invoices/bills via direct debit, payment is made automatically.

Do you choose to pay by bank transfer? You will also find the payment details and account number on your invoice/bill.
Below the details you need:

  • For the structured remittance information please use the reference shown on your invoice/bill.
  • IBAN: BE15 0018 3201 2930
  • BIC:  GEBA BE BB

Note: If you enter a future execution date, keep in mind that this is not the same as the due date for the invoice/bill. Therefore, to prevent your line from being blocked, enter a future execution date that is at least two days prior to the due date.

With an payment plan, we help you pay your BASE invoices. You pay your outstanding balance in installments and you can still enjoy your services. Each month you pay:

  • an installment from your payment plan
  • and the amount of your monthly invoice

Request a payment plan via this form.

Did you know that…

In addition to paying your own invoice/bill, you can also pay someone else'sJust enter the mobile number you want to pay for and the amount to be paid.

Want to know more about your first invoice/bill?