General terms and conditions

Privacy policy

Consult our privacy policy.

Use of this website

The services, interfaces and facilities on or via this website and other Telenet Group websites that are linked to it (referred to hereinafter as the Website and the Services), are offered to you subject to your acceptance of the following general conditions of use (referred to hereinafter as the General Conditions). Use of the Website or Services implies your unconditional acceptance of all these General Conditions. If you do not accept one or several General Conditions, please do not use either the Website or the Services.

The Website was created and is administered by Telenet Group NV/SA, rue Neerveld 107, 1200 Brussels, Belgium, Registry of Legal Persons (Brussels) VAT BE 0462 925 669, Fortis 210-0877799-01.

The activities of Telenet Group are subject to supervision by the Belgian Institute of Postal Services and Telecommunications (IBPT), Avenue de l’Astronomie 14, bte 21, 1210 Brussels, Belgium, tel. +32 2 226 88 88, fax +32 2 226 88 77.

Special conditions and modifications

Some locations on the Website or certain Services may be governed by special conditions. Use of said locations or Services implies your unconditional acceptance of all these special conditions. In the event of contradiction between the General Conditions and the special conditions, the special conditions shall take precedence.
Telenet Group is allowed to revise, at any time and without notice, all or part of the Website, General Conditions or special conditions. We advise you therefore to regularly examine the General Conditions and, where necessary, the special conditions

Use of the Website

By using the Website and/or Services, you undertake:

2.1 to behave conscientiously, while complying with contractual and legal provisions, and, in particular, without these examples being exhaustive, not to send, in any way whatever, illegal, threatening, hateful, vulgar, harassing or otherwise harmful communications or information;

2.2 not to breach or compromise the security of the Website or Services, for example, without this list being exhaustive: i) by connecting or trying to connect to secure locations without prior registration or permission, or ii) by interfering in any way whatsoever for the purpose of damaging, destroying or disrupting the smooth running of the Website, Services, network, software or hardware;

2.3 to treat as confidential any information, including in particular passwords, exchanged when registering on  a secure location and to inform Telenet Group if this information has been made available to third parties;

2.4 to ensure that all information sent to Telenet Group in whatever way and for whatever purpose, is complete, correct and not misleading and that you are entitled to send this information;

2.5 to act solely for personal and private purposes and never to send, via any means whatsoever, commercial or advertising information without permission or unsolicited electronic mail;

2.6 not to contravene the rights of Telenet Group, nor those of third parties, whatever they might be, the aforementioned rights including inter alia intellectual property rights in the broadest sense, sui generis rights, rights of privacy and right of publicity.
You use the Site and/or Services, including in particular the secure locations for which prior registration is required and any information directly or indirectly obtained via the Website, and you communicate to this Website all information, confidential or otherwise, at your own risk and for which you are solely liable.   

Privacy policy

Telenet Group complies with Belgian and EU legislation with regard to protection of personal data and privacy; this website and other websites owned by Telenet Group are therefore designed and managed in accordance with said legislation.

Gathered data and use

When you visit the Website without registering (by login or other method) at a secure location, Telenet Group does not gather personal data. However, Telenet Group may register certain information (such as IP address) for statistical or administrative purposes, or for improving the Website, without this enabling personal data to be revealed or individual visitors to be identified. Telenet Group and its service providers collect the personal data in their databases that you provide when you register on a secured location on the Website or provide via an action or pop-up message asking for information, for example to allow you to give feedback on the Website. By providing these personal data, you grant Telenet Group permission to gather, register and make use of your personal data in accordance with these provisions. Your data are not only used to manage your file (orders, deliveries, invoicing, etc.), but may also be used for commercial and promotional purposes (including direct marketing), amongst others via e-mail, for all BASE products, services and actions. You have the opportunity, when registering and with each communication you receive via SMS, MMS or electronic mail, to opt out of receiving future electronic promotional communications.

The data gathered may be sent to Telenet Group suppliers or to other companies in the group to which BASE belongs.

The data collected will never be transmitted to a data processer in a country outside of the EU, unless this country guarantees an appropriate level of protection for the data or when the recipient itself guarantees an appropriate level of protection such as endorsing the Safe Harbor Privacy Principles in the USA or by singing the model contract provisions for the transmission of personal data.


Telenet Group uses cookies. These are information files installed automatically on the hard disk of your computer when you visit the Website and which enable better use of the Website. This enables you to benefit from personalisation of the Website (cookies enable you in particular to save your language preference and to avoid having to re-enter your information when accessing the Website, and enables Telenet Group to analyse how the Website is used). Telenet Group also gathers non-personalised statistical information in this way in order to optimise the Website and Services.

Automatic installation of cookies can be prevented by changing your browser settings; however, Telenet Group draws your attention to the fact that preventing cookies may affect the Website's performance.

Access to data, correction and questions

You may at any time access, modify or add to your registered personal data simply by sending a request by calling+32 (0)486 19 1999 for any questions concerning Telenet Group's data protection policy.


Telenet Group is allowed to revise, at any time and without notice, all or part of its data protection policy; you are advised therefore to visit this site regularly to find out the latest modifications that have been made to it.

Hypertext links

The Website may contain hypertext links sending you to websites that are not owned by Telenet Group. Use of such websites is subject to the terms of use of third party owners; Telenet Group does not check either the websites or the information contained therein and cannot therefore offer any guarantee as to the content and/or presentation of the latter. Telenet Group cannot therefore a fortiori under any circumstances be held liable in the event of damages, be they direct, indirect, incidental or incidents, resulting from or connected to such use. These links and sources of information are made available to you for information only and do not imply sponsorship of, support of or affiliation with any of these websites.
You are not permitted to place on a website hypertext links sending visitors of this website to the Website without the prior written consent of Telenet Group.

Intellectual property rights

Telenet Group is the owner of the content of the Website and of the logos, trademarks, databases, designs, images, etc, featured on the Website. Telenet Group reserves all rights, in particular intellectual property rights, to all the elements of its website protected by intellectual property rights in the broadest sense (including in particular copyright, trademark rights, industrial rights, publicity rights and sui generis rights). Reproduction, representation, transfer, distribution and recording of said elements are prohibited, unless prior written permission is given by Telenet Group.
You are permitted to view, search and consult the Website and print brief extracts from it for exclusively personal and private purposes. The fact that you are permitted to surf the Website does not in any way imply that any licence for all or part of the elements protected by an intellectual property right held by Telenet Group has been granted to you; you do not have any rights to the latter.

Liability of Telenet Group

The presentation and contents of the Website are provided “as is”. Telenet Group does not guarantee either expressly or implicitly accessibility to the Website or Services, accuracy of these data, suitability for a particular purpose or absence of viruses or other harmful elements. Furthermore, Telenet Group may at any time and without notice withdraw access to the Website or Services, including to secure locations. Telenet Group may not, under any circumstances, be held responsible for direct, indirect or incidental damages or incidents, resulting from or connected with (i) use of the Website, Services or information given on the Website, (ii) the impossibility of using the Website or Services or (iii) withdrawal of access to the Website or Services. In the event of exclusion or limitation of the liability of Telenet Group relating to damage not being in accordance with legal provisions, the liability of Telenet Group shall be limited to the maximum permitted by law.

Non-compliance with General Conditions or special conditions

Without prejudice to the general right of Telenet Group to withdraw access to the Website or Services, including to secure locations, you shall undertake to indemnify Telenet Group and any third party for any direct or indirect damage incurred by Telenet Group or a third party as a consequence of your action/inaction, in particular in the event of non-compliance with the General Conditions or special conditions governing the Website.


In the event of all or part of a clause of the General Conditions being declared null and void or inapplicable, it shall be considered as unwritten and all other provisions in the General Conditions shall remain fully valid and in force.
Abstention or delay in exercising a right ensuing from the General Conditions shall not be considered as a waiver of said right. Abstention or partial exercising of a right shall not prevent subsequent exercising of said right or of any other right ensuing from the General Conditions.
The General Conditions and special conditions are governed and shall be interpreted in accordance with Belgian law. Any dispute in relation to the General Conditions is subject to the exclusive competence of the courts of Brussels.

ODR platform

Consumers with complaints with respect to contracts entered into online with Telenet Group NV/SA can use the ODR platform to address their complaints. When filing a complaint on the platform odr@telenetgroup.becan be mentioned as the e-mail address of Telenet Group NV/SA.

Please note that this e-mail address cannot be used for other purposes.

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