Don’t worry. This doesn’t necessarily mean BASE Internet isn’t available at your address.
If you currently have internet with VOO, Telenet or Orange, installing BASE Internet is usually straightforward and doesn’t require complex installation.
If you see one of the following at home, we should normally be able to connect you:
If not, you can still place an order. We will then check your situation in more detail. This extra check may take a bit longer, but in many cases we can still connect your home. We’ll guide you through all the next steps after you place your order.