You can transfer your number free of charge when you change from your previous (Belgian) provider to BASE. We will also cancel your mobile plan with your previous provider.
To transfer your number to BASE, we need to following info:
You can find this info in your previous provider's customer zone or on your bill, or you can simply request it from your old provider.
Do you have a physical SIM card? Activate your new SIM card online. Keep also your SIM card number or your account number at hand. After the activation, we will start the transfer.
Do you have an eSIM? Activate your eSIM online. The transfer will start as soon as you enter the verification code.
When the transfer has succeeded, we will confirm by text and the access to your old network ends. Insert your new BASE SIM card in your device and then you're ready to go!
Important: Make sure you are not abroad when the number is transferred, because you must make your first call from Belgium. And if you are abroad? Then you will temporarily have no service, until you return to Belgium.
