You can make calls via 4G/5G and Wi-Fi. What's more, it costs you nothing extra; your usage is simply deducted from your remaining minutes.
During your phone calls, your smartphone will automatically connect to the most suitable network: Wi-Fi, 4G or 5G to give you an even better call experience.
You need ofcourse a mobile plan, a connection and a suitable device to call and surf via 4G/5G. Most devices already support the technology. Check if your phone is correctly set...
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4G/5G or Wi-Fi
A call app
We recommend to call via Wi-Fi if you notice that your connection at home is not always that good (caused by insulation, neighbors or a elevator shaft close to you)
Go to Settings > Mobile network > activatie Call via Wi-Fi
If you want the best experience while surfing, we recommend to use 4G/5G. Did you know that BASE offers a trustworthy coverage to more than 99% of the population in Belgium? That way, you enjoy a stable connection and the best mobile data speed.
In September 2024 we have switched off the 3G signal. Don't you have a 4G/5G compatible device yet? You can still call, text and surf with your older device on the 2G signal.
You can still call and surf via the 2G network for a while. Keep in mind that we will switch the 2G network eventually as well in a few years.
You can still call or be called via the 2G network. Keep in mind that the quality is less than what you have experienced with 3G.
Surfing via 2G is very slow. It's also not possible to call and surf at the same time.
The best course of action depends on the type of device you have.
You do not need to worry right now. You can still call and surf on the 2G network for a few years. Do you want a better quality? Then why not go for a new mobile phone? With our smartphone deals, you’ll find great-value handsets that are compatible with 4G and 5G networks.
You can still call and surf on the 2G network for a few years, but the quality is less than what you're used to. It's also not possible to call and surf at the same time with 2G.
Please note, some devices only use the 3G signal. With our smartphone deals, you’ll find great-value handsets that are compatible with 4G and 5G networks.
Your device already is compatible with the 4G network. To be sure you are using 4G indeed, you should enable the following:
Surfing via 4G/5G
Calling via 4G/5G
An Android device? Turn off Calling via 4G (VoLTE)/5G off in your settings.
Please note, with some 4G handsets you surf on the 4G network, but you call on the 3G network. After the 3G switch off, you call via the 2G signal. You can no longer call and surf at the same time. You don't want any surprises? Replace your current phone with a new handset that is suitable for the 4G and 5G network.
