Why is your data calculated on a prorated basis?

You've just become a BASE customer and you're in your first billing cycle. Wondering why your data volume seems limited?

This is because your first month is automatically calculated on a prorated basis.
Your data volume only covers the remaining days until your next bill. As long as your first bill hasn’t been generated yet, My BASE will therefore show a partial data volume.

From the next billing cycle onwards, you’ll benefit from 100% of the monthly data volume included in your subscription.

Example: your billing cycle runs from the 1st to the 30th of the month and you join BASE on the 20th. You’ll see roughly 10 days’ worth of data in My BASE until your first bill is generated. From the next cycle, your full monthly data volume will be available.

Your bill will also reflect your first month on a prorated basis.

You've switched to a higher plan and you're wondering why your new data volume is calculated on a prorated basis?

If you upgrade during a billing cycle:

• Your new data volume applies immediately.
• However, it's calculated on a prorated basis until your next bill is generated.

You've switched to a lower plan and you're wondering how your data volume is calculated?

If you downgrade during a billing cycle:

• Your new data volume applies immediately.
• It's calculated on a prorated basis until the next bill is generated.