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FR NL EN
Mobile plans Prepaid Top up Roaming All mobile products
Mobile plans Prepaid Top up Roaming All mobile products
Private Self employed
Private Self employed

My bundle or my monthly fee is invoiced/billed twice. Is this correct?

Have you activated a new bundle or tariff plan? The activation date probably does not coincide with the first day of the invoice/bill period (day when your packs/options are renewed).

In order to bridge the period between the activation of the product and the first day of your invoice/bill period, we will state the amount of your monthly plan twice:

  • The period from the activation until the generation of your invoice/bill. Of course, you will not pay the full rate for this period
  • and the entire amount for the next month, which you always pay a month in advance.