The BASE rates include VAT and are subject to the general terms and conditions and special conditions of Telenet Group NV/SA. They are reserved for personal and private use only. After the first minute, you will be charged per second. Any inclusive minutes from BASE to BASE are only valid for use within Belgium. Any other inclusive minutes and text messages are applicable for use within Belgium (to Belgian numbers) and the EU zone (to numbers within the EU zone); any inclusive mobile data are applicable for use within Belgium and the EU zone. The international rates can be found here. Calling and texting to special numbers, as well as the use of third-party services, is not included; this usage will always be charged on top of any credit and/or bundles. To find out the rates for calls to special numbers (070, 0900, 1207,...), please contact us via the customer zone or call 1999 via BASE (free in Belgium) or +32 (0)486 19 1999 via any other network (subject to charge).
Mobile subscriptions for individuals are without fixed term contract. You may terminate your contract at any time.
Special conditions of your Based on you
Non-used credit of your monthly plan will be carried over to the following month. The next month, you will first consume the unused credit of the previous month. Non-used credit may be carried over for one month only. In the event of a change in tariff plan or termination of the contract, the carried-over credit is not taken into account for pro rata invoicing/refund. The transferred credit expires upon assignment of the agreement by the customer. Unlimited calls to BASE: unlimited number of call minutes to BASE customers. Offer restricted to normal private use, as defined here.
Special condition for option Unlimited calling
Option only available for customers with a Based on you monthly plan. The price of the selected option is automatically added to your invoice each month. By activating this option you enter an open-ended contract which you can cancel at no charge whenever you like. However, you can only activate the option once per invoicing period.
Unlimited calling is restricted to normal personal use, as defined here.
Special condition for option World Internet
The amount of the selected Internet World option will be automatically added to your invoice each month. The rates are only valid abroad with one of the partner networks. After you used the MBs data included in your monthly bundle, the amount of data transferred exceeding this volume will be charged per KB at € 0.24/MB.
Special condition for option Spotify Premium
The Spotify service can be used via Spotify applications for computers, smartphones and tablets; it requires the user to create a Spotify account associated with a login and password. Spotify Premium is restricted for personal and private use. Info and conditions on this page or on spotify.com. Telenet Group reserves the right to modify and/or discontinue, temporarily or permanently, the Spotify offer at any time. Telenet Group disclaims any liability or responsibility as to the compatibility of your smartphone with the Spotify service. The amount of data (MB) used in connection with the use of the Spotify service via your smartphone is billed in accordance with the rates set out in your mobile Internet tariff plan.
Special conditions BASE Unlimited
Unlimited* mobile data included in BASE Unlimited:
(i) Consumption in Belgium: once the consumption exceeds a volume of 25 GB/month, the customer can continue surfing at a reduced speed of 512 kbps until the next billing period;
(ii) Usage in the rest of the EU zone: when consumption exceeds 20 GB/month, the customer can continue to surf at normal speed at € 0.0054 (VAT included) per MB.
* Offer restricted to normal personal use as defined in the "Terms and Conditions for normal use in the framework of an unlimited offer".
If you change your BASE Unlimited monthly plan to another BASE monthly plan, you cannot again activate a BASE Unlimited monthly plan for the same mobile number within the same billing period.
Promotions Based on you 15, 20, 27 and Based on you Unlimited
Temporary promotion on BASE subscription of € 15/month, € 20/month and € 27/month (Based on you) and BASE Unlimited: offer valid from 01/04/2019 through 29/12/2019. On condition of activation of the above BASE subscriptions, the customer benefits froms a 50% discount on the monthly subscription fee for the first 3 months after activation. Offer reserved for private individuals who do not yet have a BASE subscription; customers with a BASE top-up card who want to switch to a BASE subscription must not have had a BASE subscription for the same mobile number in the 3 months prior to subscription. This offer cannot be used in conjunction with other offers and promotions.
Offer for private customers valid until 05/01/2020 inclusive, while stocks last.
Discount on smartphones with a monthly plan for existing BASE customers and/or new BASE customers
Subject to the activation of a Based on you monthly plan as of the amount mentioned per month, the customer receives the indicated discount on the purchase price of the device, subject to payment by direct debit as well as the acceptance of a 18/24 month depreciation table. If the customer terminates his monthly plan or switches to a lower tariff plan within the first 18/24 months, BASE reserves the right to recover the residual value of the discount on the device. Offer limited to one device per activated new monthly plan. Max. 3 ongoing depreciation tables per customer; acceptation of an additional depreciation table is not authorized, unless the residual value of the discount obtained in the context of a previous smartphone promotion is reimbursed (by settlement through the next bill). May not be combined with other offers and promotions.
Specific conditions for the Samsung A20e, Samsung A40 and Huawei P30 Lite
Discount on smartphones with plan (i) for existing BASE customers, for the Samsung A20e, as long as a 'Based on you 27' plan is activated, and for the Samsung A40 / Huawei P30 Lite as long as a BASE Unlimited plan is activated, or discount (ii) for new BASE customers (who weren't a BASE postpaid customer in the 3 months prior to the subscription to the offer), for the Samsung A40e as long as a 'Based on you 20' plan is activated, for the Samsung A40 as long as a 'Based on you 27' plan is activated, and for the Huawei P30 Lite as long as a BASE Unlimited plan is activated. Customers will be offered a discount on the smartphone's purchase price (€ 130 off the Samsung A20e, € 180 off the Samsung A40 and € 230 off the Huawei P30 Lite), as long as they pay by direct debit and agree to the 24-month depreciation table. If the customer cancels his/her plan or changes to a cheaper plan in the first 24 months, BASE reserves the right to demand the residual value of the discount on the smartphone. Offer limited to one phone per new activated plan. Max. 3 current depreciation tables per customer; authorization won't be given for an extra table unless the residual value of the discounted sum obtained as part of a prior smartphone offer is reimbursed (settled on the following invoice). This offer can't be combined with any other offers or special offers.
Cashback for Samsung Galaxy A20e and A40 + Huawei P30 lite
Offer valid on participating products purchased between 11/11/2019 and 05/01/2020 inclusive (according to the date on the proof of purchase) or while stocks last. Customers who fulfil the special offer's conditions (see link below) pay € 49 for the Samsung Galaxy A20e and the Samsung Galaxy A40, and € 69 for the Huawei P30 lite, and will be reimbursed afterwards. To request the € 40 cashback for the Samsung Galaxy A20e and A40, customers must register at https://promotions.activationboxx.com/base, and at https://myactions.eu for the € 60 cashback for the Huawei P30 lite. Customers must submit this cashback request no later than 19/01/2020 inclusive.
***Caution: borrowing money also costs money.
Representative example: Instalment sales at an annual percentage rate of charge of 0% (= fixed borrowing rate). To finance the purchase of a device at a cash price of € 609, the customer makes an advance payment of € 9 and settles the balance in 24 monthly instalments of € 25. The total amount to be refunded, excluding the advance payment, is € 600.
Subject to acceptance by Alpha Credit nv/sa (Rue Ravensteinstraat 60/15, 1000 Brussels – VAT BE 0445.781.316 - BCE 0400 282 277 - RLP Brussels), credit grantor. Telenet Retail BVBA/SPRL (Liersesteenweg 4, 2800 Mechelen – VAT BE 0813 219 195 – RLP Antwerp, division Mechelen - IBAN BE42 2350 3744 6254) acts as credit intermediary (agent in ancillary position).