Unlimited calling and texting for all BASE monthly plans. That’s standard !

*Offer restricted to normal use as defined here

Become BASE? Let's take care of it!

BASE Live Chat

Speak with us directly. If we're not here at the moment, we'll answer you via Facebook Messenger from 08:00 to 18:00, Monday to Saturday.

Call us at 0800 66 311

Monday to Friday: 09:00 to 22:00
Saturday: 09:00 to 17:30
Sunday and holidays: closed

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Conditions  

* Offer restricted to normal use as defined here.

Data Jump, exclusively for BASE: based on a mobile monthly plans comparison made on the 15/01/2020 at the following operators : Mobile Vikings, Orange, Proximus, Scarlet, Telenet, Voo.

Promotions Based on you 15, 20, 29 and BASE Unlimited
Temporary promotion on BASE subscription of €15/month, € 20/month, € 29/month and BASE Unlimited: offer valid from 08/11/2021 through 31/12/2021. On condition of activation of the above BASE subscriptions, the customer benefits froms a 50% discount on the monthly subscription fee for the first 3 months after activation. Offer reserved for private individuals who do not yet have a BASE subscription; customers with a BASE top-up card who want to switch to a BASE subscription must not have had a BASE subscription for the same mobile number in the 3 months prior to subscription. This offer cannot be used in conjunction with other offers and promotions.

€ 300 discount on the Xiaomi 11T and the Xiaomi Mi Smart watch as a gift with the purchase of a Xiaomi 11T
Subject to available stock, the action is valid for all participating products purchased between 22/11/2021 and 29/11/2021 (date of purchase mentioned on the proof of purchase).
The customer who fulfills the conditions of the promotion (see above), receives a € 300 discount on the purchase of a Xiaomi 11T with a BASE subscription from € 20/month and will only pay € 249 instead of € 549.
 
In order to obtain the Xiaomi Mi Smart watch, the customer must register correctly via the website www.base.be/cashbacks-and-more, and completely fill out the action participation form and upload a copy of the proof of purchase and a photo of the IMEI number cut from the packaging of the Xiaomi 11T before 29/12/2021 (confirmation email is valid as a proof).

Discount on smartphones with a monthly plan available from 08/11/2021 untill 05/12/2022 included for existing BASE customers and/or new BASE customers.
Subject to the activation of a Based on you monthly plan as of the amount mentioned per month, the customer receives the indicated discount on the purchase price of the device, subject to payment by direct debit as well as the acceptance of a 24-month depreciation table. If the customer terminates his monthly plan or switches to a lower tariff plan within the first 24 months, BASE reserves the right to recover the residual value of the discount on the device. Offer limited to one device per activated new monthly plan. Max. 3 ongoing depreciation tables per customer; acceptation of an additional depreciation table is not authorized, unless the residual value of the discount obtained in the context of a previous smartphone promotion is reimbursed (by settlement through the next bill). May not be combined with other offers and promotions.

Cashback € 70 on Oppo A74 plus free Enco W31 Buds & Cashback € 70 on Samsung Galaxy A22 5G
Offer valid on participating products purchased between 8/11/2021 and 05/12/2021  inclusive (according to the date on the proof of purchase) or while stocks last. Customers who fulfil the special offer's conditions (see above) must pay € 79 for Oppo A74 and Samsung Galaxy A22 5G with a BASE monthly plan as from € 20 / month and will receive the € 70 cashback afterwards.
To request a reimbursement, customers must register at www.base.be/cashbacks-and-more. Customers must submit this cashback request no later than 05/01/2022 inclusive. 

To get it’s Enco W31 Buds, the participant must register via www.base.be/cashbacks-en-meer, fill in the participation form correctly and completely and  upload a copy of the proof of purchase and a cut out of the IMEI number of the purchased Oppo Upload A74 on www.base.be/cashbacks-en-meer , no later than 5/01/2022 (confirmation email serves as proof).

Cashback € 80 Oppo A94
Offer valid on participating products purchased between 8/11/2021 and 05/12/2021 inclusive (according to the date on the proof of purchase) or while stocks last. Customers who fulfil the special offer's conditions (see above) must pay € 89 for Oppo A94  with a BASE monthly plan as from € 29 / month and will receive the € 80 cashback afterwards.
To request a reimbursement, customers must register at www.base.be/cashbacks-and-more. Customers must submit this cashback request no later than 05/01/2022 inclusive. 

Cashback € 70 on Xiaomi Redmi Note 10 PRO & Cashback € 70 on OPPO A74 128GB 4G
Offer valid on participating products purchased between 11/10/2021 and 07/11/2021 inclusive (according to the date on the proof of purchase) or while stocks last. Customers who fulfil the special offer's conditions (see above) must pay € 79 for Xiaomi Redmi Note 10 PRO with a BASE monthly plan as from € 29 / month and will receive the € 70 cashback afterwards or/ and  79€ for the Oppo A74 128 GB 4G with a BASE monthly plan as from € 20 / month .
To request a reimbursement, customers must register at www.base.be/cashbacks-and-more. Customers must submit this cashback request no later than 07/12/2021 inclusive. 

Cashback € 50 on Samsung A12
Offer valid on participating products purchased between 11/10/2021 and 07/11/2021 inclusive (according to the date on the proof of purchase) or while stocks last. Only Basic customers, who have a post paid tariff plan at Base for 3 months minimum at the time of purchase, pay € 69 for the Samsung A12 with a Basic subscription from € 20 / month and they will receive € 50 in return. To request a reimbursement, customers must register at www.base.be/cashbacks-and-more. Customers must submit this cashback request no later than 07/12/2021 inclusive. 
For non-Basic customers, the price of the Samsung A12 is € 79 with a Basic subscription starting at € 20 / month.

5 €/month advantage on the BASE invoice: offer valid for private individuals who are customers of both BASE and TADAAM. Valid for new and existing BASE customers who have a 15 Based on you, a 15 Based on you + Unlimited Calling, a 20 Based on you, a 29 Based on you or a Base Unlimited subscription, and who are also new or existing Tadaam customers (standard or premium). Offer only valid for private use. The customer must have an active BASE mobile number and be an active Tadaam customer who makes 1 payment per month. A requirement for entitlement to the special offer is the registration of the BASE mobile number in your Tadaam customer zone. The offer may not be shared with persons outside the domestic circle. If the customer pauses Tadaam, the advantage will be suspended as long as the subscription is paused. 1 advantage applies per BASE mobile number. The advantage will be calculated pro-rata. The offer can be combined with other special offers and smartphone deals. BASE and Tadaam reserve the right to change or end the special offer.  

Special conditions of your Based on you
Data Jump: Non-used credit of your monthly plan will be carried over to the following month. The next month, you will first consume the unused credit of the previous month. Non-used credit may be carried over for one month only. In the event of a change in tariff plan or termination of the contract, the carried-over credit is not taken into account for pro rata invoicing/refund. The transferred credit expires upon assignment of the agreement by the customer. Unlimited calls to BASE: unlimited number of call minutes to BASE customers. Offer restricted to normal private use, as defined here.

Special condition for option Unlimited calling
Option only available for customers with a Based on you monthly plan. The price of the selected option is automatically added to your invoice each month. By activating this option you enter an open-ended contract which you can cancel at no charge whenever you like. However, you can only activate the option once per invoicing period.

Unlimited calling is restricted to normal personal use, as defined here.

Special condition for option World Internet
The amount of the selected Internet World option will be automatically added to your invoice each month. The rates are only valid abroad with one of the partner networks. After you used the MBs data included in your monthly bundle, the amount of data transferred exceeding this volume will be charged per KB at € 0.24/MB.

Special conditions BASE Unlimited
Unlimited* mobile data included in BASE Unlimited:
(i) Consumption in Belgium: once the consumption exceeds a volume of 25 GB/month, the customer can continue surfing at a reduced speed of 512 kbps until the next billing period;
(ii) Usage in the rest of the EU zone: when consumption exceeds 22 GB/month, the customer can continue to surf at normal speed at € 0.0036 (VAT included) per MB.
* Offer restricted to normal personal use as defined in the "Terms and Conditions for normal use in the framework of an unlimited offer".
If you change your BASE Unlimited monthly plan to another BASE monthly plan, you cannot again activate a BASE Unlimited monthly plan for the same mobile number within the same billing period.

***Caution: borrowing money also costs money.

Representative example: Instalment sales at an annual percentage rate of charge of 0% (= fixed borrowing rate). To finance the purchase of a device at a cash price of € 609, the customer makes an advance payment of € 9 and settles the balance in 24 monthly instalments of € 25. The total amount to be refunded, excluding the advance payment, is € 600.

Subject to acceptance by Alpha Credit nv/sa (Rue Ravensteinstraat 60/15, 1000 Brussels – VAT BE 0445.781.316 - BCE 0400 282 277 - RLP Brussels), credit grantor. Telenet Retail BVBA/SPRL (Liersesteenweg 4, 2800 Mechelen – VAT BE 0813 219 195 – RLP Antwerp, division Mechelen - IBAN BE42 2350 3744 6254) acts as credit intermediary (agent in ancillary position).