Looking for more information about online orders a BASE? Find out all about it here below.
You just placed your order? Great! You will receive a confirmation email straight away. We will ship the package or SIM card the next business day.
Note: this will only happen if…
We will then keep you up-to-date on the status of your order via email. You will then receive your package within a maximum of 3 working days.
Good to know: With the Track & Trace link from PostNL you can see where your smartphone order is currently located. You will be delivered by bpost in your mail.
You are ordering a new monthly plan or prepaid card, but want to keep your mobile phone number? Inform us of this either online or via a sales assistant in a BASE Shop.
Note: Make sure you are not abroad when your number is transferred, because you must make your first call from Belgium. Will you be abroad? Then you will temporarily have no service, until you are in Belgium again.
No problem, we will take care of the cancellation. Note: Do you have a contract with your current operator? Then you will possibly have to pay a reimbursement. Do you have a prepaid card with another operator? Use up your balance before the transfer date. That way you won't lose it.
In our online BASE shop you can pay with VISA, Mastercard or Bancontact. You will need your digipass (card reader).
A few days after the delivery, you will receive a proof of purcahse. You wmight need it if, for example, there would be a problem with your handset. You don't have your proof of purchase anymore? Contact us.
Good to know: Is the payment unsuccesful or do you get an error message? Read more about how you can solve it.
Contact us and provide us with your proof of payment. We will process your order as soon as possible.
Did you just place your order, but do you want to change something? Or have you changed your mind and want to cancel your order? You can still do it!
Good to know: Did you accidentally provide an incorrect delivery address for your package? Then it is best to contact our courier service PostNL. We can no longer change the address.
Do you want to change your choice after placing your order? Then first activate your SIM card as soon as you receive it. Once it is activated, you can access the customer zone and select a different monthly plan or prepaid tariff.
Note: Did you choose a monthly plan in combination with a handset? Then you first have to refuse/cancel your handset.
No action is required on your part. You will receive a SIM card in the mail, but you can just throw it away. As long as you do not activate it, your SIM card is not active. We won't charge you anything for it either because your monthly plan only starts after activation.
We send your SIM card or SIM card with handset the working day after you place your order if...
You will then receive the package within a maximum of 3 working days.
Did you order a SIM card with smartphone? A PostNL courier will deliver the package to you free of charge.
Did you orde just a SIM card? You will simply receive it in your letterbox. So there is no need for you to be home to receive it.
Has the package been delivered according to the Track & Trace, but you didn't receive anything? Contact us and be sure to include your order number. You will find it in the emails you received after placing your order. We'll help you as soon as possible.
Having problems making your payment? Has your package not been delivered? Or is your hadset broken/defective? Read more about what to do if you face one of these issues when ordering online.