Everything about my BASE bill

You just received your first (updated) bill. Do you have any questions? Read everything about it.   

First things first

You will find the most important information at the top:

  • your customer number and login
  • the payment due date
  • the total amount including VAT 

How can you pay?

Direct debit, always correct and on time

You can quickly and easily request direct debit via your customer zone. The amounts will be deducted automatically from your bank account. You can find an overview of the last 24 months of your bills online.

Please note: You may still have to pay your next bill by bank transfer. You can check this under ‘Payment information’ on your bill.

Pay online, without logging in

You can now pay your bill without logging in. Simply enter your mobile number, the amount and your payment method. Pay your bill online.

Use the My BASE app or your customer zone

In addition to paying your bills, there is much more you can do in your customer zone or in the My BASE app. You can:

  • check your usage, anytime and anywhere
  • set up usage notifications, then you for example will know when your calling minutes have almost been used up.
  • activate an option or a monthly plan with a single click.
  • manage your personal dataprivacy data and preferences.

Bank transfer

Do you choose to pay by bank transfer? You will also find the payment details on your invoice/bill.
Below the details you need:

  • For the structured remittance information please use the reference shown on your invoice/bill.
  • IBAN: BE15 0018 3201 2930 
  • BIC or SWIFT code: GEBA BE BB

Note: If you enter a future execution date, keep in mind that this is not the same as the due date for the invoice/bill. Therefore, to prevent your line from being blocked, enter a future execution date that is at least two days prior to the due date.


More info on your usage

You can find your usage on your bill. Would you like to have more details? You can find these in your customer zone or on your bill via email.

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