You just received your first (updated) bill. Then you may have some questions. Read everything about it in this article.
You will find the most important information at the top of your bill:
You can quickly and easily request direct debit via your customer zone. The amounts will be deducted automatically from your bank account. This way you don't have to worry: We will always receive your payments on time.
Good to know: You can find an overview of the last 24 months of your bills in your customer zone.
Important: Have you recently requested a direct debit? Then you may still have to pay your next bill by bank transfer because the direct debit will only be active after a few days. You can check this under ‘Payment information’ on your bill.
In addition to paying your bills, there is much more you can do in your customer zone or in the My BASE app. You can:
Do you choose to pay by bank transfer? You will also find the payment details on your bill.
Below the details you need:
Note: If you enter a future execution date, keep in mind that this is not the same as the due date for the bill. Therefore, to prevent your line from being blocked, enter a future execution date that is at least two days prior to the due date.
You can find your usage on your bill. Would you like to have more details? You can find these in your customer zone or on your bill via email.