Are you unhappy with your current monthly plan or prepaid card?

At BASE we aim to meet your personal preferences whenever possible. Have a look at our monthly plans or prepaid cards.
Hopefully we'll find something together that's a perfect fit for you.

Do you still want to cancel?

Do you still want to cancel? We'll be sorry to see you leave. We would like to ensure your transfer to proceed as quickly and smoothly as possible. You can cancel your BASE monthly plan/prepaid card whenever you want, without any cancellation fee. Contact us (between 8.00 and 22.00) and we'll arrange it for you.

A few tips

Save your contacts on your handset

... before you remove your old SIM card.
It would be a pity for you if you lose all your contacts the moment you swap your SIM card.  

Did you choose to keep your mobile number?

Use your current SIM card until you receive a text from your old operator or until you lose the network signal. Then insert your new SIM card in your handset. 

Do you choose for a new number? Then make sure to erase your old one from other accounts such as Itsme, Facebook, Netflix,...

Refund of call credit

You can have your remaining call credit refunded to an account number of your choice. You have one month to request this after transferring your number. This costs €5.

Did you buy a handset at a discounted price via BASE?

Then check whether you still have to pay a residual value on the amortization table you received when you purchased your smartphone or check online.

Advantages of a BASE monthly plan

  • Unlimited calling and texting with all subscriptions
  • Free Data Day: every first day of the month free data!
  • No loss of minutes or data
  • Extra minutes and data for the same tariff as in your monthly plan 
  • Manage your monthly plan via the My BASE app

Advantages of a BASE monthly plan

  • Unlimited calling and texting with all subscriptions
  • Free Data Day: every first day of the month free data!
  • No loss of minutes or data
  • Extra minutes and data for the same tariff as in your monthly plan 
  • Manage your monthly plan via the My BASE app

Advantages of BASE prepaid

  • Receive free minutes and data as a bonus
  • Top up from € 5 
  • Keep your number
  • Easily add options for use while abroad
  • Top up anytime via the My BASE app

Advantages of BASE prepaid

  • Receive free minutes and data as a bonus
  • Top up from € 5 
  • Keep your number
  • Easily add options for use while abroad
  • Top up anytime via the My BASE app