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How to stop your monthly plan?

If you feel that your current phone plan no longer meets your requirements, call us at 0800 66 246. We will see if we can find a better alternative for you.

Are you dissatisfied with something else? Please let us know.

Do you stay with your decision?

  • To deactivate your monthly plan, callĀ 0800 66 246.
  • If you wish to transfer your current number to another operator: you can continue to use your current SIM card until the new operator has taken over your number. After that you'll be able to switch to your new card.

2 pieces of advice if you are cancelling your phone plan:

  • Back up your contacts to ensure you don't lose them during the process.
  • Prepaid credit is not transferable. We recommend you use it before the transfer.