How can I switch to a different BASE Prepaid?
There used to be two BASE Prepaid tariffs. You could choose between:
- extra minutes to BASE numbers, or
- extra minutes to all networks.
Now we only have one Prepaid tariff. Read all about it.
Would you like to switch from an old prepaid to a new one? You can, in the My BASE app, the customer zone or via SMS.
In the My BASE app
- Sign into the My BASE app. Go to ‘Change tariff plan’. Select the desired tariff and confirm your choice.
In the customer zone
- Sign into the customer zone. Go to ‘Change tariff plan’. Select the desired tariff and confirm your choice.
Via SMS
- Text CHANGE to 1914.
You will receive a confirmation message from us once we have processed your request. We transfer your remaining BASE call value to you new BASE tariff.
Good to know
- Be sure to use up your free minutes / text messages before you switch. Otherwise they will be permanently lost.
- Your free data will be transfered.
- You enjoy these new benefits after your first top up.
