All about my BASE invoice

First things first...

This article contains information for self-employed. Are you a private customer? Then read the article for private customers!

You just received your first (updated) invoice? Perhaps you have questions? Read everything about it.

The most important things first

New bank account number and message

Yes, that's right: we have a new bank account number: BE15 0018 3201 2930. Moreover, we are now assigning a unique structured message to each payment. The message is different for every invoice! So, please be sure to pay each invoice separately.

And check carefully if you pay your invoices manually. With direct debit everything is taken care of automatically!

You will find the most important information at the top of your invoice:

  • Your customer number and login;
  • The total amount, exclusive and inclusive of VAT.

How to pay?

Direct debit, always correct and on time

You can quickly and easily request direct debit via your customer zone. The amounts will be deducted automatically from your bank account. This way you don't have to worry: We will always receive your payments on time. 

Good to know: You can find an overview of the last 24 months of your invoices in your customer zone.

Important: Have you recently requested a direct debit? Then you may still have to pay your next invoice by bank transfer because the direct debit will only be active after a few days. You can check this under ‘Payment information’ on your invoice.

Pay online, without logging in

You can now pay your invoice without logging in. Simply enter your mobile number, the amount and your payment method. Pay your invoice online.

Use the My BASE app or your customer zone

In addition to paying your invoices, there is much more you can do in your customer zone or in the My BASE app. You can:

  • check your usage, anytime and anywhere
  • set up usage notifications, then you for example will know when your calling minutes have almost been used up.
  • activate an option or a monthly plan with a single click.
  • manage your personal dataprivacy data and preferences.

Bank transfer

Do you choose to pay by bank transfer? You will also find the payment details on your invoice.
Below the details you need:

  • For the structured remittance information please use the reference shown on your invoice.
  • IBAN: BE15 0018 3201 2930
  • BIC or SWIFT code: GEBA BE BB

Note: If you enter a future execution date, keep in mind that this is not the same as the due date for the invoice. Therefore, to prevent your line from being blocked, enter a future execution date that is at least two days prior to the due date.


More info on your usage

You can find your usage on your invoice. Would you like to have more details? You can find these in your customer zone or on your invoice via email.