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Good questions deserve a good answer

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On our site

Take a look at our list of frequently asked questions. Perhaps you'll find an answer there already? There are plenty to choose from.

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Via your customer zone

Log in to the customer zone and ask your question.
We will get back to you as soon as possible.

Via My BASE

Via the My BASE

An app that works just like you. It gives you more freedom and more control. With My BASE, you are in charge.

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On social media

Ask your question to our team of qualified professionals on social media, available from Monday to Friday, from 9:00 until 18:00. You'll be guaranteed a reply within few hours.

BASE contact - BASE shop

In a BASE shop

Would you prefer to ask someone your question in person? There is always a BASE shop in your area ready to help you.

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By telephone

Every day from 8:00 to 22:00

1940
Free from your BASE GSM in Belgium

+32 486 19 1940 
From any number in Belgium and abroad

+32 486 19 1980 
For questions about roaming abroad