Is your Wi-Fi booster not working well?
Do you still have internet issues after the installation of your TP-Link Wi-Fi boosters? You have for example slow Wi-Fi or no connection with the network. Follow these steps:
When using TP-Link Wi-Fi boosters, we recommend that you turn off the Wi-Fi of your BASE modem. If you don't, your devices may connect to the modem's (weaker) network and not the Wi-Fi boosters. It's best to check that your device is connected to the right network and switch off the BASE modem's Wi-Fi via My BASE.
Is everything installed properly, but the TP-Link Wi-Fi boosters are still not working optimally? Then open the Deco app and go to the Network tab. There you can see at a glance the status, quality and speed of your network, among other things. The app immediately shows if there is a problem and how to fix it. You can click the arrow next to the network status for more details.
If you don't have the Deco app yet, you can download it from the Google Play Store or App Store. Besides diagnostics, the app includes other handy features for managing your TP-Link wifi boosters!
Everything starts with correct installation. If you are unsure whether you have installed the TP-Link Wi-Fi boosters properly, you can read our FAQ or contact TP-Link.
Check what else could be affecting your Wi-Fi
If your Wi-Fi booster seems to be set up correctly, My Internet Control can help you look beyond the booster. It checks your network, modem and Wi-Fi coverage and guides you to the right next step for your situation. Open the My BASE app, go to Support and select Check your Wi-Fi.
Still think your Wi-Fi booster might be defective?
If it's still under warranty, register your Wi-Fi booster with the web form.
