I’m moving to another country

Moving abroad?
We’ll help you take care of the next steps and handle your request as smoothly as possible.

Before you go, here are a few things you might want to know:

You can keep your mobile number 
To do so, you just need to switch your mobile plan to BASE 0 in My BASE or to a prepaid card by calling 1999.
Someone else can take over your products
If relevant, another person can take over your mobile, internet or TV products. Our FAQ explains how this works.

Return your BASE modem and/or TV box
After cancellation, you have 30 days to return your equipment. Need more info? Check this FAQ.

Do you have a device linked to your plan?

If you cancel your contract before the end date, the remaining value of your device will be charged on your final bill.

To cancel your product(s), please start a conversation with us. We’ll guide you through the next steps and take care of your request.