Voicemail: How does it work?

When you buy a new smartphone or receive a new sim card, you have to configurate your voicemail for the first time. This means: activate your voicemail, personnalize your greeting and, if needed, listen to your messages. 

Configurate your voicemail

Activating your voicemail

Call 1933 to activate your BASE voicemail. Follow the instructions to create your access code and record your greeting.

Changing your voicemail settings or your greeting

Enter your access code to change the settings for your voicemail or record a new greeting. Forgot your access code? Then press ** to receive your access code via SMS on your mobile phone.

Listening to your messages

Did someone leave a message?

  • As an iOS user, you will receive a notification in the My BASE app. Are you an Android user? Then you can listen to your voicemail directly from the My BASE app.
  • Or you can call 1933 to listen to your voicemail for free in Belgium. Are you abroad or are you using a handset other than your mobile phone? Then call +32 486 19 1933 and enter your access code. When abroad you pay the tariff for a regular call.

Have you listened to all your messages? Then you can save (max. 30) them, forward them or erase them.

Good to know: Your voicemail messages are saved for 30 days.

Deactivating your voicemail

You are not using your voicemail at the moment? Then you can deactivate it.

Dial the following access code (as if you were calling someone): #002#. Then press the calling button. A confirmation message should appear on your screen.

Want to listen to your messages while abroad?

The easiest and fastest way is to do this via the My BASE app.

Alternatively, you can call +32486191933. You want to listen to your voicemail messages...

  • in the EU zone? Then you pay the same tariffs as for a regular call in Belgium.
  • outside the EU zone? Then you pay the tariffs for roaming outside Europe for your call.

Good to know: When someone calls you and you don't pick up, they go to your voicemail. This costs you nothing, even if you're abroad.

Note: Forwarding a message or calling someone back via your voicemail, for example, is not free.

How much time does the person calling me have for recording a voicemail message?

Callers have a maximum of 300 seconds for recording a message.

Have you listened to your message? Then you can save it, forward it or erase it.

Tip: Press # to automatically call back the person who called you (this only works if the number is not hidden).

Too little time to pick up your call?

The standard ring time is 15 seconds, but you can easily change this yourself:

  • Enter the following code in your mobile phone (as if it were a telephone number): **61*+32486191933**number#. Number can be 5, 10, 15, 20, 25 or 30 seconds.
  • Press Call. A message appears on your screen as confirmation.