BASE customers enjoy amazing discounts on our handsets. In fact, you can get a smartphone for as little as €9!
Unlimited calling and texting, that's standard! You choose how much data you want per month, and we treat you to Data Jump and Free Data Day!
We send you your SIM card the next business day. So you can get started in, at most, three days!
Before you can make calls and use mobile internet, you must activate your SIM card. You do that in the Customer Zone. We'll send you an email with the link!
There are no limits on data usage, but we do apply a fair use policy of 25 GB in Belgium. If you exceed that, you can still go online at reduced speeds of 512 kbps, at no extra cost.
MMS are not included in the monthly plan.
Cost to BASE: € 0.10/MMS, to other networks: € 0.10/MMS
BASE makes your mobile life easier by proposing different services and options in your bundle, such as the My BASE app.
Within the EU, the data limit is set to 22 GB. If you exceed, we recoup costs (at a rate of €0.0036/MB).
Outside Europe, extra data and calls are charged at an advantageous rate.
Order online and only pay half your subscription for the first three months!
Chat directly with an employee. Are we not here at the moment? Then we will answer you on Facebook Messenger within 24h.
Monday to Friday: 09:00 to 22:00
Saturday: 09:00 to 17:30
Sunday and holidays: closed
Prefer to come to our shop?
Promotions Based on you 15, 20, 29 and BASE Unlimited
Temporary promotion on BASE subscription of €15/month, € 20/month, € 29/month and BASE Unlimited: offer valid from 05/04/2021 through 31/12/2021. On condition of activation of the above BASE subscriptions, the customer benefits froms a 50% discount on the monthly subscription fee for the first 3 months after activation. Offer reserved for private individuals who do not yet have a BASE subscription; customers with a BASE top-up card who want to switch to a BASE subscription must not have had a BASE subscription for the same mobile number in the 3 months prior to subscription. This offer cannot be used in conjunction with other offers and promotions.
Data Jump, exclusively for BASE: based on a mobile monthly plans comparison made on the 15/01/2020 at the following operators : Mobile Vikings, Orange, Proximus, Scarlet, Telenet, Voo.
The BASE rates include VAT and are subject to the general terms and conditions and special conditions of Telenet Group NV/SA. They are reserved for personal and private use only. After the first minute, you will be charged per second. Any inclusive minutes from BASE to BASE are only valid for use within Belgium. Any other inclusive minutes and text messages are applicable for use within Belgium (to Belgian numbers) and the EU zone (to numbers within the EU zone); any inclusive mobile data are applicable for use within Belgium and the EU zone. The international rates can be found here. Calling and texting to special numbers, as well as the use of third-party services, is not included; this usage will always be charged on top of any credit and/or bundles. To find out the rates for calls to special numbers (070, 0900, 1207,...), please contact us via the customer zone or call 1999 via BASE (free in Belgium) or +32 (0)486 19 1999 via any other network (subject to charge).
Mobile subscriptions for individuals are without fixed term contract. You may terminate your contract at any time.
Special conditions of your Based on you
Data Jump: Non-used credit of your monthly plan will be carried over to the following month. The next month, you will first consume the unused credit of the previous month. Non-used credit may be carried over for one month only. In the event of a change in tariff plan or termination of the contract, the carried-over credit is not taken into account for pro rata invoicing/refund. The transferred credit expires upon assignment of the agreement by the customer. Unlimited calls to BASE: unlimited number of call minutes to BASE customers. Offer restricted to normal private use, as defined here.
Special condition for option Unlimited calling
Option only available for customers with a Based on you monthly plan. The price of the selected option is automatically added to your invoice each month. By activating this option you enter an open-ended contract which you can cancel at no charge whenever you like. However, you can only activate the option once per invoicing period.
Unlimited calling is restricted to normal personal use, as defined here.
Special condition for option World Internet
The amount of the selected Internet World option will be automatically added to your invoice each month. The rates are only valid abroad with one of the partner networks. After you used the MBs data included in your monthly bundle, the amount of data transferred exceeding this volume will be charged per KB at € 0.24/MB.
Special conditions BASE Unlimited
Unlimited* mobile data included in BASE Unlimited:
(i) Consumption in Belgium: once the consumption exceeds a volume of 25 GB/month, the customer can continue surfing at a reduced speed of 512 kbps until the next billing period;
(ii) Usage in the rest of the EU zone: when consumption exceeds 22 GB/month, the customer can continue to surf at normal speed at € 0.0036 (VAT included) per MB.
* Offer restricted to normal personal use as defined in the "Terms and Conditions for normal use in the framework of an unlimited offer".
If you change your BASE Unlimited monthly plan to another BASE monthly plan, you cannot again activate a BASE Unlimited monthly plan for the same mobile number within the same billing period.