BASE customers enjoy amazing discounts on our handsets. In fact, you can get a smartphone for as little as €9!
Unlimited calling and texting, that's standard! You choose how much data you want per month, and we treat you to Data Jump and Free Data Day!
We send you your SIM card the next business day. So you can get started in, at most, three days!
Before you can make calls and use mobile internet, you must activate your SIM card. You do that in the Customer Zone. We'll send you an email with the link!
Speak with us directly. If we're not here at the moment, we'll answer you via Facebook Messenger from 08:00 to 18:00, Monday to Saturday.
Monday to Friday: 09:00 to 20:00
Saturday: 09:00 to 17:30
Sunday and holidays: closed
Prefer to come to our shop?
Promotions Based on you 15, 20, 29 and 39
Temporary promotion on BASE subscription of €15, €20, €29 and €39 per month: offer valid from 28/03/2022 through 22/05/2022. On condition of activation of the above BASE subscriptions, the customer benefits from the stated discount on the monthly subscription fee for the first 12 months after activation. Offer reserved for private individuals who do not yet have a BASE subscription; customers with a BASE top-up card who want to switch to a BASE subscription, or from another operator, must not have had a BASE subscription for the same mobile number in the 3 months prior to subscription. This offer cannot be used in conjunction with other offers and promotions except with the BASE + TADAAM offer.
Data Jump, exclusively for BASE: based on a mobile monthly plans comparison made on the 15/01/2020 at the following operators : Mobile Vikings, Orange, Proximus, Scarlet, Telenet, Voo.
The BASE rates include VAT and are subject to the general terms and conditions and special conditions of Telenet Group NV/SA. They are reserved for personal and private use only. After the first minute, you will be charged per second. Any inclusive minutes from BASE to BASE are only valid for use within Belgium. Any other inclusive minutes and text messages are applicable for use within Belgium (to Belgian numbers) and the EU zone (to numbers within the EU zone); any inclusive mobile data are applicable for use within Belgium and the EU zone. The international rates can be found here. Calling and texting to special numbers, as well as the use of third-party services, is not included; this usage will always be charged on top of any credit and/or bundles. To find out the rates for calls to special numbers (070, 0900, 1207,...), please contact us via the customer zone or call 1999 via BASE (free in Belgium) or +32 (0)486 19 1999 via any other network (subject to charge).
Mobile subscriptions for individuals are without fixed term contract. You may terminate your contract at any time.
Special conditions of your Based on you
Data Jump: Non-used credit of your monthly plan will be carried over to the following month. The next month, you will first consume the unused credit of the previous month. Non-used credit may be carried over for one month only. In the event of a change in tariff plan or termination of the contract, the carried-over credit is not taken into account for pro rata invoicing/refund. The transferred credit expires upon assignment of the agreement by the customer. Unlimited calls to BASE: unlimited number of call minutes to BASE customers. Offer restricted to normal private use, as defined here.
Special condition for option Unlimited calling
Option only available for customers with a Based on you monthly plan. The price of the selected option is automatically added to your invoice each month. By activating this option you enter an open-ended contract which you can cancel at no charge whenever you like. However, you can only activate the option once per invoicing period.
Unlimited calling is restricted to normal personal use, as defined here.
Special condition for option World Internet
The amount of the selected Internet World option will be automatically added to your invoice each month. The rates are only valid abroad with one of the partner networks. After you used the MBs data included in your monthly bundle, the amount of data transferred exceeding this volume will be charged per KB at € 0.24/MB.