24 hours of free mobile data to go absolutely wild.
To shop online. Or spot funny situations in Street View.
Anything goes. And it applies both in Belgium and throughout the EU.
Something else you'll only find at BASE!
We asked our customers what they preferred to get: free data from time to time on special occasions, or free data on the first day of every month.
Their answer was crystal clear. And so BASE for free time is now becoming Free Data Day.
From now on, all of our BASE subscribers will enjoy Free Data Day: a whole day of free data on the first day of every month. So look forward to the next Free Data Days on August 1st, September 1st, and so on. Well begun is more than half won!
You literally don't have to do anything for this. Do you have a BASE subscription?
Then you automatically benefit from each Free Data Day, in Belgium and throughout the EU! It's as simple as that.
Every first day of the month, all customers with a monthly subscription get 24 hours of free data, from 4 a.m. that day to 4 a.m. the next.
An example: on the Free Data Day of July 1st, the data usage of a customer with a subscription is not charged for 24 hours, starting as of 4 a.m. until 4 a.m. the next day. On August 1st, September 1st, October 1st, and so on, all BASE subscribers will once again enjoy a day of free data.
Not a thing! It's all done automatically.
As long as you have a subscription, you surf for 24 hours free in Belgium and the EU zone during Free Data Day, on the first day of every month.
Free Data Day applies for all BASE customers with a monthly subscription.
Free Data Day does NOT apply for the tariff plans without monthly subscription, such as BASE 0 and BASE zero and the prepaid cards.
A few days in advance we send you, by text message or e-mail, a reminder that the Free Data Day is approaching. You will also find information on the BASE website. Moreover, on the day itself a message appears in the My BASE-app.
In the MyBASE-app and the Customer Zone under usage details on the date of the Free Data Day you will see that the used data are not charged.
On the BASE invoice your used data, which are not charged on Free Data Day, will appear on the invoice under the heading "Mobile internet in Belgium and the EU zone", right next to "Free data traffic".
Yes, as of August 1st the data traffic of the Unlimited subscriptions on Free Data Day will not count for the 25 GB for which that you can surf at full speed. If you then go above that, you continue to surf at reduced speed until the next invoice.
Conditions for the Free Data Day
During the first day of each month, the data used in Belgium or in the EU zone are not charged. This offer is only valid for BASE subscriptions (and Unlimited as of August) which pay a fixed amount per month, except for BASE 0 and BASE zero, during the first day of the month and exclusively reserved for a normal personal and private use with mobile phone or smartphone such as defined here. Any other use is prohibited. This normal use allows you a very intensive use. However, Telenet Group NV (BASE) reserves the right to suspend the free delivered service in the period of the offer in case of improper use of the service.
The BASE rates include VAT and are subject to the general terms and conditions and special conditions of Telenet Group NV/SA. They are reserved for personal and private use only. After the first minute, you will be charged per second. Any inclusive minutes from BASE to BASE are only valid for use within Belgium. Any other inclusive minutes and text messages are applicable for use within Belgium (to Belgian numbers) and the EU zone (to numbers within the EU zone); any inclusive mobile data are applicable for use within Belgium and the EU zone. The international rates can be found here. Calling and texting to special numbers, as well as the use of third-party services, is not included; this usage will always be charged on top of any credit and/or bundles. To find out the rates for calls to special numbers (070, 0900, 1207,...), please contact us via the customer zone or call 1999 via BASE (free in Belgium) or +32 (0)486 19 1999 via any other network (subject to charge).
Mobile subscriptions for individuals are without fixed term contract. You may terminate your contract at any time.
Special conditions of your Based on you
Data Jump: Non-used credit of your monthly plan will be carried over to the following month. The next month, you will first consume the unused credit of the previous month. Non-used credit may be carried over for one month only. In the event of a change in tariff plan or termination of the contract, the carried-over credit is not taken into account for pro rata invoicing/refund. The transferred credit expires upon assignment of the agreement by the customer. Unlimited calls to BASE: unlimited number of call minutes to BASE customers. Offer restricted to normal private use, as defined here.
Special condition for option Unlimited calling
Option only available for customers with a Based on you monthly plan. The price of the selected option is automatically added to your invoice each month. By activating this option you enter an open-ended contract which you can cancel at no charge whenever you like. However, you can only activate the option once per invoicing period.
Unlimited calling is restricted to normal personal use, as defined here.
Special condition for option World Internet
The amount of the selected Internet World option will be automatically added to your invoice each month. The rates are only valid abroad with one of the partner networks. After you used the MBs data included in your monthly bundle, the amount of data transferred exceeding this volume will be charged per KB at € 0.24/MB.
Promotions Based on you 15, 20, 29 and BASE Unlimited
Temporary promotion on BASE subscription of €15/month, € 20/month, € 29/month and BASE Unlimited: offer valid from 01/11/2020 through 31/03/2021. On condition of activation of the above BASE subscriptions, the customer benefits froms a 50% discount on the monthly subscription fee for the first 3 months after activation. Offer reserved for private individuals who do not yet have a BASE subscription; customers with a BASE top-up card who want to switch to a BASE subscription must not have had a BASE subscription for the same mobile number in the 3 months prior to subscription. This offer cannot be used in conjunction with other offers and promotions.