First of all
You can only request this compensation if:
- you switched to BASE via Easy Switch.
- your services have already been activated.
- Your activation was not started and completed on the same day. Your services were not activated on the agreed date.
- your services were installed by a technician.
Important! Are you still receiving invoices from your previous provider? If so, you cannot request this compensation. Requests that do not meet the above conditions are also not eligible. If you still submit the web form, your request will be rejected. In that case, we recommend using the general complaint form instead.
