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Do you want to switch from a prepaid card to a mobile plan? A smart choice! A mobile plan offers you many advantages: 

  • You have unlimited calls and texts. 
  • You choose how much data you need in your plan. Whether you’ll have 15 GB or 300 GB, or something in between.
  • Haven’t you used up all your data? Transfer your unused data to the next month to Data Jump.
  • You have 24 hours of free data every first day of the month with Free Data Day.
  • Avoid surprises on your bill. Thanks to My Budget Control you can set limits on out-of-plan costs. 

In My BASE or with the My BASE app you can easily switch to a mobile plan. Some points of attention: 

  • The remaining calling credit of your prepaid card will be deducted from your first bill for your new subscription. This is done automatically.
  • You can keep your current mobile number. 

An eSIM... 

  • is quickly activated – In just a few minutes you order and activate your eSIM online on your smartphone. Unlike a physical SIM card, you don't have to wait 3 days for delivery.
  • supports Dual SIM – Thanks to Dual SIM, you can have two numbers, and switch easily from your eSIM to a physical SIM, or vice versa, in the same device.
  • is environmentally friendly – No plastic packaging, no shipping. 
  • For BASE Internet, you need a connection to the Telenet or VOO network. This connection runs via a network cable (coax) from your home to the distribution point on the street.
  • No network cable yet?
    • Ensure you get a cable and have it laid by an expert.
    • Make an appointment with the BASE technician. Make sure you are at home during the appointment.
    • Provide a free space of 40 cm x 50 cm on the wall where the drop cable enters. The technician will finalize the connection and place the network unit and modem inside.
  • Do you already have a network cable? 
    • That’s easy! You can choose to install your modem yourself. 

On average, you need 30 Mbps of download speed and 5 Mbps of upload speed per activity on the internet. BASE limited Internet is the ideal solution if you don’t need a lot of speed.

Are you running multiple activities at the same time? For example: you stream, you video call, and you game at the same time. In that case, you’ll need the higher speed of BASE unlimited Internet. 

Dutch-speaking channels: VTM, VTM Gold, VTM Life, VTM 2, VTM 3, VTM 4, Play 4, Play 5, Play 6, Play 7, VRT 1, VRT CANVAS, Ketnet, National Geographic, Discovery Channel, TLC, Eurosport 1, Eurosport 2, Studio 100, Disney, Disney Junior, NPO1, NPO2, NPO3, Nickelodeon, Nick Jr, MTV, Comedy Central 

French-speaking channels: La Trois, La Une, TIPIK, Club RTL, Plug RTL, RTL tvi, RTL District, France 2, France 3, France 4, France 5, AB3, ABXplore, LCI, TF1, TMC, TFX, Ushuaïa, National Geographic, Disney, Disney Junior, Discovery Channel, Eurosport FR, Arte, CSTAR, Gulli, Nickelodeon, Nick Jr, MTV FR 

Manage your mobile and internet usage at any time with the My BASE app. Check and pay your bills in just a few clicks, and manage your budget by setting your own spending limits and alerts. And the My BASE app is the only app in Belgium which allows you to subscribe to new plans, products and options directly from the app. In other words, you are always in control! 

The conditions and other important info applicable to the services are listed in the general and special conditions and in the info sheets.

It is important to read them very carefully as they contain important information and restrictions on the use of the services (e.g. on what unlimited calling, texting and surfing means, that the actual internet speeds may differ from the theoretical speeds, that there are restrictions on carrying over credit to the following month, on the number of screens on which you can watch TV at the same time, etc.).

General terms and conditions
Special conditions
Info sheets

Prices and promotions

All prices are shown in euros (including VAT)

Offer (discount on the device purchase price) only valid if all the following conditions are met:
The customer purchases the device between 03/11/2025 and 01/12/2025 (while stocks last) in a BASE shop and pays for the device with a debit or credit card.

  1. The customer already has:
    • a BASE (Pro) subscription since at least 3/7/2025 [from €20/month (or lower than €20/month which is upgraded at the time of purchase to a BASE (Pro) subscription from €20/month)] and has correctly and timely paid the last 4 invoices; or
    • a BASE prepaid card since at least 3/7/2025 and upgrades [at the time of device purchase] to a BASE (Pro) subscription from €20/month.
  2. The customer activates a Data Pack at the time of device purchase with their BASE (Pro) subscription.
  3. The customer pays their BASE (Pro) subscription and Data Pack via direct debit.

The Data Pack contract has a fixed duration of 24 months and is automatically terminated after that period. If the customer terminates the Data Pack contract within the 24 months (changing the Data Pack also counts as termination) or deactivates the direct debit, BASE reserves the right to charge the remaining amount stated in the repayment schedule of the contract.

Each customer can benefit from the offer up to 3 times. A maximum of 3 active repayment schedules are accepted per customer; acceptance of an additional schedule is not allowed unless the remaining amount of a previous device promotion is repaid (via settlement on the next invoice).

In case of suspected fraud or abuse of the promotion by one or more customers, BASE may immediately terminate the promotion. Offer not combinable with other offers and promotions, except for the internet & TV combo benefit.

Discount on smartphones with subscription valid from 03/11/2025 to 01/12/2025 for existing BASE customers and/or new BASE customers (who were not postpaid BASE customers in the 3 months prior to accepting the offer), while stocks last.

Subject to activation of a BASE subscription of the above-mentioned monthly amount, the customer receives the stated discount on the device purchase price, provided payment is made via direct debit and a 24-month repayment schedule is accepted. If the customer terminates the subscription or switches to a lower tariff plan within 24 months, BASE reserves the right to reclaim the residual value of the smartphone discount. Offer limited to one device per newly activated subscription. Max. 3 active repayment schedules per customer; acceptance of an additional schedule is not allowed unless the residual value of a previous smartphone promotion is repaid (via settlement on the next invoice). Offer not combinable with other offers and promotions, except for the internet & TV combo benefit. More info at BASE.be. The stated offer and price are subject to material (printing) errors, mistakes and/or changes.

R.P.: Telenet Group NV (trading under the commercial name BASE) | Registered office: Liersesteenweg 4 | 2800 Mechelen | RPR Antwerpen division Mechelen | Company number 462.925.669

Receive a Galaxy Fit 3 with the purchase of a Samsung Galaxy A26
With the purchase of a Samsung Galaxy A26, you receive a Samsung Galaxy Fit 3 (worth €59) via Samsung. This promotion runs from 03/11/2025 to 05/01/2026 (purchase date) and while stocks last. You can participate once per purchased product and up to three times per household. This promotion is only valid for participants aged 18 and over. Request your product no later than 05/03/2026 at  https://promotions.my-samsung.com/be/find

Receive the OPPO SuperVOOC 45W charger with the purchase of an OPPO A5
With the purchase of an OPPO A5, you receive the OPPO SuperVOOC 45W charger (worth €39) via OPPO. This promotion runs from 03/11/2025 to 01/12/2025 (purchase date) and while stocks last. You can participate once per purchased product and up to three times per household. This promotion is only valid for participants aged 18 and over. Request your product no later than 16/12/2026 at https://promo.oppo-benelux.com

Offer valid from 16/09/2025 until 17/11/2025 on BASE subscriptions of €15/month, €20/month, €29/month, and €39/month

  • On BASE 15 and BASE 20, customers receive a 20% discount on the monthly subscription fee.
  • On BASE 29 and BASE 39, customers receive a 30% discount on the monthly subscription fee.

In the event of a change to the subscription price, the corresponding discount will apply to the new subscription price.

Offer reserved for new BASE customers

Offer reserved for private customers who do not yet have a BASE monthly plan. Customers with a BASE top-up card who want to switch to a BASE monthly plan, or customers coming from another operator, must not have had a BASE monthly plan for the same mobile number in the 3 months prior to subscription. Upon activation of one of the above-mentioned BASE subscriptions, the customer will receive the applicable discount (20% or 30% depending on the chosen plan) on the monthly subscription fee for the entire duration of the contract. The promotion will be automatically applied upon order confirmation. This offer cannot be combined with other offers and promotions, except with the combination advantage on Internet & TV.

Offer reserved for existing BASE customers

Existing BASE customers are also entitled to this promotion, but only if they have been a BASE customer for more than 3 months and if they refer a new BASE customer to one of the above-mentioned BASE subscriptions. Existing customers with a different older tariff plan can also benefit from this discount, on the condition that they switch to one of the current tariff plans. Providing these conditions are met, the existing BASE customer will enjoy the applicable discount (20% or 30% depending on the chosen plan) on the monthly subscription fee for the entire duration of the contract. The discount and, where applicable, the transfer will be allocated and/or implemented automatically as soon as the new customer’s SIM card has been activated. This must be completed no later than 30 days after purchase. If the new customer cancels their subscription, the existing customer will not be automatically migrated back to the original plan.

The existing customer loses their monthly discount if they cancel their subscription, migrate to a lower rate plan, or if the customer they referred cancels their subscription. This offer for existing customers cannot be combined with other offers and promotions, except with the BASE+TADAAM discount and the combination advantage on Internet & TV.

If the customer combines two or more services, he will receive 10% discount on the monthly subscription fee of BASE Internet and/or BASE TV for the duration of the contract. The mobile subscriptions that are eligible for the combination advantage are the BASE subscriptions of €15/month, €20/month, €29/month, and €39/month. The customer loses his combination advantage if he cancels his combination.

Promo -20% for 12 months
Offer valid from 10/11/2025 to 11/01/2026 included, for any new subscription to BASE Unlimited Internet and/or BASE TV. The 20% discount applies for 12 months on the monthly subscription fee. Not valid for BASE Limited Internet or paid options.

Free installation: If your installation address qualifies for a Self-Starter installation, you can install your services yourself free of charge. If a Self-Starter installation cannot be booked at your installation address, a technician will come and install your services for free (Comfort installation worth €59).

Free activation: Free activation worth €30 for any new internet subscription.

Cable connection: If no cable connection is present at the installation address, an additional fee will be charged for the cable connection.