Best price guarantee

Dear customer,

You found your mobile phone, smartphone or tablet bought at BASE at a better price? BASE offers you the best price on the market.
Complete below form and BASE refunds you the price difference on your bank account after verification!

Dear customer, we're sorry, this service is not available for the moment. Please try again later.

Confirmation

Dear customer,

Your request has been registered.
You will receive a confirmation within 5 working days.

Sincerely yours,
BASE

For all your questions related to “BASE price, best price”? BASE-price@telenetgroup.be

Your personal info

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Salutation is required
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First name is required
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Last name is required
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Invalid e-mail address
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Invalid e-mail address confirmation
Email addresses don't match.
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A valid telephone number is required
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Street is required
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Number is required
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Postal Code is required
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City is required
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A valid iban number is required

Information about the store where you found the cheaper device

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Shop Name is required
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Street is required
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Number is required
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Postal Code is required
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City is required
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Price is required
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Validity Date is required

Upload competition documentation stating the lower price, a copy of your invoice and the proof of payment:

Only jpeg, Word doc and pdf formats are allowed. A maximum 3 files can be attached with a maximum size of 6 MB per file.

Extra comments:

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  I accept the general terms and conditions**
* Mandatory field

**General conditions:

  • BASE price, best price is limited on handsets, smartphones and tablets sold in a BASE shop or the BASE online shop. Combined sales offers, accessories and tariffs are excluded.
  • BASE price, best price claim to register within 14 calendar days from date of purchase.
  • Competition reference is identical to BASE shop reference, new and instantly available.
  • Valid for handsets, smartphones and tablets manufactured for Benelux region only.
  • Not valid for web sales, barred or "Solden/Soldes" prices, temporary pricing, end of stock sales, saving action.

Telenet Group appropriates the right to verify the BASE price, best price claim and his availability at competition. The price difference will be refunded after approval within 30 days on your personal bank account.