Why do you want to leave?
We’re sorry to hear you’re considering leaving BASE. If you tell us what’s behind your decision, we’ll do our best to guide you and see how we can help. If you’re looking to change your plan instead, you can do that here.
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I’m not satisfied with the price
Feeling like you’re paying too much?
Have you seen a better price or offer elsewhere?
Let’s take a look together and see if there’s a better option for your situation.
One of our experts will usually call you back within 5 working days to better understand your situation and find the best solution together.
My plan doesn’t match my usage
Has your usage changed over time?
Let’s review how you actually use your services and see what fits you best today.
One of our experts will usually call you back within 5 working days to better understand your situation and find the best solution together.
My internet, mobile or TV quality doesn't meet my expectations
Experiencing issues with your services?
Whether it’s mobile coverage, wifi at home or TV streaming, let’s take a closer look and see how we can improve things for you.
One of our experts will usually call you back within 5 working days to better understand your situation and find the best solution together.
I had a bad experience with BASE
Had a disappointing experience with us?
We’d like to understand what happened and see how we can make things right.
Please share what went wrong by filling in the form and one of our experts will call you back.
One of our experts will usually call you back within 5 working days to better understand your situation and find the best solution together.
I’m moving (within Belgium)
Moving to a new address in Belgium, or moving in with someone who already has internet or TV? Let’s check together what’s possible and make sure everything is handled smoothly.
One of our experts will usually call you back within 5 working days to better understand your situation and find the best solution together.
My employer will pay for my subscription
If your employer will take care of your subscription, we’ll help you handle the next steps and make sure everything is set up correctly.
To cancel your product(s), please start a conversation with us. We’ll guide you through the next steps and take care of your request.
