BASE was founded in 1999 and became Belgium’s third mobile operator (then still known as KPN Orange).
Our mission & vision
BASE is built around the idea of BASED ON YOU. We believe our customers know themselves best. That is why we provide a transparent offering, without unnecessary extras and based on their essential needs. They also like to manage their services and spending themselves. To support that, we offer a range of tools. And we do all this while offering excellent value for money.
Our core principles
We put simplicity first
Our products are easy to use, and our messages are
clear to everyone: simple and to the point.
We are reliable
We tell it like it is. No surprises. No false promises. Straight-forward and human. If something goes wrong, we take responsibility and fix it.
You know what to expect
Everything is clear from the start. We do not push you into plans with unnecessary extras, and we give you the tools to check everything whenever and wherever you want.
Our products & activities
Generation “We Got This” feat. Camille Yembe
BASE gives the Generation “We Got This” a voice. This is a unique opportunity to collaborate with other musicians and talents in Belgium who share the same hustler mindset. The ones who, despite limited resources, always find a way to create and make themselves heard. The ones who never give up.
Generation “We Got This” feat. Camille Yembe
BASE gives the Generation “We Got This” a voice. This is a unique opportunity to collaborate with other musicians and talents in Belgium who share the same hustler mindset. The ones who, despite limited resources, always find a way to create and make themselves heard. The ones who never give up.
More than 25 years of expertise
BASE has more than 25 years of experience in mobile telephony. Our expertise has earned us a great deal of recognition. In 2023, TestAankoop named us the best mobile operator, and according to the 2025 BIPT report, we have the widest 5G coverage in Belgium.
A customer-driven approach
Twice a year, BASE invites a small group of customers for a conversation. This not only helps us get to know our customers personally, but also gives us their views on all kinds of topics. Is navigating the website and the app easy for them? What do they think of certain promotions? What do they still feel is missing at BASE? Their feedback helps us tailor our services even more closely to their needs.
Innovation by AI
At BASE, we use AI technologies to simplify, accelerate, enhance our development processes, while ensuring the same quality we always offer. This is seen in products like the chatbot and in some functionalities of the BASE TV box. At the same time, BASE will always be BASED ON YOU, based on real people. People that build the brand for you, people just like you in our advertising, and a human safety net whenever you need it.
The best telco app in Belgium
Based on customer feedback, we continuously improve the My BASE app. Listening to our customers pays off. My Budget Control is proof of that. This app feature shows whether customers may incur extra charges and then lets them decide for themselves whether they want to set a usage or spending limit. In 2024, this feature received an honourable mention at Fast Company’s Innovation by Design Awards.
Accessibility at BASE
We aim to develop products and services that everyone can use. That’s why we focus on making our website, apps, products and services accessible.
A multi-brand strategy
As one of the brands within the Telenet Group, BASE contributes to the company’s multi-brand strategy. We focus on customers who want services they can fully control, without unnecessary extras, combined with strong value for money. This is what sets us apart from Telenet’s premium products and services. Together, we meet the diverse needs of different target groups in the telecom market.
Frequently Asked Questions
Yes. BASE offers mobile services throughout Belgium and provides internet and TV services via fixed networks in Flanders, Brussels and Wallonia, in cooperation with network partners within and outside the Telenet Group.
Yes. Since 2016, BASE has been part of the Telenet Group, which also includes the telecom brands Telenet, Telenet Business and TADAAM.
BASE is for private customers and self-employed people who choose telecom services that match their essential needs. The brand is aimed at people who know what they want, have no need for premium or unnecessary services, and who want to stay in control of their subscriptions and costs.
