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Find out about our rates, options and tips when abroad

You are in the EU zone

Since roaming costs are no longer charged when in the EU zone, you can call, SMS and surf at the same rates as you would in Belgium. Your mobile usage is simply deducted from your monthly plan.

These are the specific details of your monthly plan:

  • In Europe (EU zone), you'll use the call minutes, SMS and data (GB) of your monthly plan
  • Free calls from BASE to BASE are only valid in Belgium as you are using another network through another operator when abroad
  • If you use more data than is included in your monthly plan then the same rates as in Belgium will apply
  • Incoming calls in the EU zone are free of charge
  • Outgoing calls from Belgium are subject to international rates

Calls from the EU to the EU

If you are using more data than is included in your monthly plan, the same rates apply as in Belgium.

Please note! Jersey, Switzerland and Monaco do not belong to Europe/the EU. But these destinations are included in the Pro Europe and Pro World monthly plans.

Calls outside of your monthly plan € 0.15/MIN
Mobile Internet outside of your monthly plan € 0.025/MB
SMS outside of your monthly plan NOT APPLICABLE

Calls from the EU to the rest of the world

Outgoing calls to World 1 zone, the United States, Canada, Switzerland, Monaco, San Marino € 1.66/MIN
Outgoing calls to World 2 zone and to World 3 zone € 2.98/MIN
Incoming calls from all countries in the EU zone FREE
Outgoing SMS to the rest of the world € 0.38/SMS
Incoming SMS FREE

You are outside of EU zone (the rest of the world)

If you are travelling outside of the EU zone, the use of local operator networks is always subject to specific roaming costs.

Rates and options in World 1 zone, the United States or Canada

Standard rates

Internet & e-mails € 7.85/MB
Outgoing calls to Belgium, the EU zone and World 1 zone, the United States, Canada, Switzerland, Monaco, San Marino € 1.66/MIN
Outgoing calls to World 2 zone and to World 3 zone € 2.98/MIN
Incoming calls € 0.58/MIN
Outgoing SMS € 0.38/SMS
Incoming SMS FREE

Options

Get the best rates to call and surf outside Europe with the Voice & Internet World options.
You can use your smartphone to call and surf at very competitive rates from/to 24 countries outside Europe**.

Internet World

€ 10

250 MB

€ 20

600 MB

Voice World

€ 10

100 MINUTES

€ 20

250 MINUTES

Rates and options in World 2 zone

Standard rates

Internet & e-mails € 7.85/MB
Outgoing calls to Belgium, the EU zone and World 1 zone, the United States, Canada, Switzerland, Monaco, San Marino € 2.98/MIN
Outgoing calls to World 2 zone and to World 3 zone € 2.98/MIN
Incoming calls € 0.58/MIN
Outgoing SMS € 0.38/SMS
Incoming SMS FREE

Options

Get the best rates to call and surf outside Europe with the Voice & Internet World options.
You can use your smartphone to call and surf at very competitive rates from/to 24 countries outside Europe**.

Internet World

€ 10

250 MB

€ 20

600 MB

Voice World

€ 10

100 MINUTES

€ 20

250 MINUTES

Rates in Jersey, Monaco and Switzerland

Standard rates

Internet & e-mails € 2.47/MB
Outgoing calls to Belgium, the EU zone and World 1 zone, the United States, Canada, Switzerland, Monaco, San Marino € 1.66/MIN
Outgoing calls to World 2 zone and to World 3 zone € 2.98/MIN
Incoming calls € 0.58/MIN
Outgoing SMS € 0.38/SMS
Incoming SMS FREE

Do you regularly travel to Switzerland, Monaco or Jersey?

The Pro Europe and Pro World monthly plans are ideal for you!
Incoming and outgoing calls and SMS, and surfing, in Switzerland, Monaco and Jersey are included in these monthly plans.

Rates and options in World 3 zone

Standard rates

Internet & e-mails € 12.00/MB
Outgoing calls to Belgium, the EU zone and World 1 zone, the United States, Canada, Switzerland, Monaco, San Marino € 4.95/MIN
Outgoing calls to World 2 zone and to World 3 zone € 4.95/MIN
Incoming calls € 1.98/MIN
Outgoing SMS € 0.83/SMS
Incoming SMS FREE

Are you travelling abroad? Practical tips!

Receive or block SMS with rate information

When you connect to a foreign network, you will automatically receive three SMS with rates from 8576 or 8578.

  • Deactivate "roaming SMS stop" to 1914
  • Reactivate "roaming SMS ok" to 1914

Monitoring your usage

Monitor your usage abroad using the My BASE app or by connecting to the customer zone.

Avoid unpleasant surprises

Through our notifications, you will immediately be warned if your usage is exceeding a certain limit.

Travelling by boat

Cruise ships and ferries are part of World 3 zone, even if you are still in Europe.

Avoid unwanted usage outside of the EU

Some devices automatically receive information (e-mails, updates,...) when used outside of the EU zone, which entails roaming costs. Consult your device's manual to deactivate this function when outside of the EU.

* Offer restricted to normal professional use as defined here.

All the tariffs that are exclusive of VAT and are subject to the general conditions and the special terms and conditions of Telenet Group NV/SA. They are reserved for professionals who have a VAT number and those exercising a liberal profession. The special terms and conditions determine in which countries the included minutes, texts and MB data are valid. Calling and texting to special numbers, as well as the use of third parties services, is not included; the costs implied by this use will be billed outside of any package and/or bundle. You pay per second, after the first minute. To know the cost of communications to special numbers (070, 0900, 1207, 1307,...), international calls and roaming, please call 1940 via BASE (free in Belgium) or +32 (0)486 19 1940 from any other network (charges will occur).

**24 countries: Australia, Brazil, Canada, Chile, China, Hong Kong, India, Indonesia, Israel, Japan, Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, South-Africa, Taiwan, Thailand, Tunisia, Turkey, USA.