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Top up any prepaid card in just a few clicks

  • Click on "Top up" now. Enter your GSM number, the top-up amount, your method of payment and make the payment.
  • When you connect via the customer zone, the previous top-up amount and method of payment will appear automatically. You only need to confirm or amend them.

After you've made the payment, you'll receive a confirmation SMS.

There are also other options. It's up to you to choose the one that works best for you!

Using the My BASE app

This practical app is ideal to top up your card or any other BASE card. It also offers many other possibilities.

Via the top-up chatbot

Ask the chatbot to take care of your top-up. He makes it quick and easy as 1-2-3. Pay quickly and securely with your credit card or Bancontact.

In a BASE shop

You can also top up at the Self Pay kiosk the next time you visit a BASE shop.

Top up online or using the My BASE app!

  • Double your free data
    Top up for € 10 or € 15 using the My BASE app or in the customer zone. You'll automatically double your free data to browse the web on your smartphone.
  • This offer is only valid for current BASE Prepaid customers (BASE prepaid ALL 2015 or BASE prepaid BASE 2015).

Top up online or using the My BASE app!

  • Double your free data
    Top up for € 10 or € 15 using the My BASE app or in the customer zone. You'll automatically double your free data to browse the web on your smartphone.
  • This offer is only valid for current BASE Prepaid customers (BASE prepaid ALL 2015 or BASE prepaid BASE 2015).

Conditions  

* Offer restricted to normal use as defined here.

The BASE rates include VAT and are subject to the general terms and conditions and special conditions of Telenet Group NV/SA. They are reserved for personal and private use only. After the first minute, you will be charged per second. Any inclusive minutes from BASE to BASE are only valid for use within Belgium. Any other inclusive minutes and text messages are applicable for use within Belgium (to Belgian numbers) and the EU zone (to numbers within the EU zone); any inclusive mobile data are applicable for use within Belgium and the EU zone. The international rates can be found here. Calling and texting to special numbers, as well as the use of third-party services, is not included; this usage will always be charged on top of any credit and/or bundles. To find out the rates for calls to special numbers (070, 0900, 1207,...), please contact us via the customer zone or call 1999 via BASE (free in Belgium) or +32 (0)486 19 1999 via any other network (subject to charge).

Special terms and conditions for prepaid cards
The free minutes, SMSes and MBs are valid in Belgium and Europe, with the exception of premium numbers, and remain valid for 30 days after you top up. These minutes and SMSes will not be transferred to another tariff plan. With each new top up of at least €10 within 30 days, your unused free minutes and SMSes expire and are replaced with new free minutes and SMSes. If you top up again within 30 days for at least €10, the period of validity for any remaining MBs is extended by 30 days. If you top up for €5 before the 30 days have elapsed, the free minutes, SMSes and MBs from your last top up remain valid until the expiration date. If you exceed the free volume of MBs, the data traffic beyond that volume is deducted from your credit in KB increments at a price of €0.50/MB.

  • Unlimited* calling to BASE: the free minutes to BASE are only valid in Belgium from BASE mobile numbers.

Special terms and conditions for options
All the options must be combined with a BASE Prepaid tariff plan, are valid for 30 days and are deducted from your credit when you activate them. Depending on the number of benefits and bundles you already make use of, the number of bundles you can use may be limited. If you exceed the maximum number of allowable bundles, we will send you an SMS.
Surf & mail 10&15&25: You can use mobile internet in Belgium with every BASE Prepaid tariff plan. Once you have used it up, you can reactivate this option as many times as you like; otherwise, you pay the out-of-bundle price shown below the tariff table.