Top up any prepaid card in just a few clicks

  • Click on "Top up" now. Enter your GSM number, the top-up amount, your method of payment and make the payment.
  • When you connect via the customer zone, the previous top-up amount and method of payment will appear automatically. You only need to confirm or amend them.

After you've made the payment, you'll receive a confirmation SMS.

There are also other options. It's up to you to choose the one that works best for you!

Using the My BASE app

This practical app is ideal to top up your card or any other BASE card. It also offers many other possibilities.

Via the top-up chatbot

Ask the chatbot to take care of your top-up. He makes it quick and easy as 1-2-3. Pay quickly and securely with your credit card or Bancontact.

In a BASE shop

You can also top up at the Self Pay kiosk the next time you visit a BASE shop.

Top up online or using the My BASE app or Messenger!

  • Double your free data
    Top up for € 10 or more using the My BASE app, the Facebook Messenger top-up chatbot or in the customer zone. You'll automatically double your free data to browse the web on your smartphone.
  • This offer is only valid for current BASE Prepaid customers (BASE prepaid ALL 2015 or BASE prepaid BASE 2015).


* Offer restricted to normal use as defined here.

The BASE rates include VAT and are subject to the general terms and conditions and special conditions of Telenet Group NV/SA. They are reserved for personal and private use only. After the first minute, you will be charged per second. Any inclusive minutes from BASE to BASE are only valid for use within Belgium. Any other inclusive minutes and text messages are applicable for use within Belgium (to Belgian numbers) and the EU zone (to numbers within the EU zone); any inclusive mobile data are applicable for use within Belgium and the EU zone. The international rates can be found here. Calling and texting to special numbers, as well as the use of third-party services, is not included; this usage will always be charged on top of any credit and/or bundles. To find out the rates for calls to special numbers (070, 0900, 1207,...), please contact us via the customer zone or call 1999 via BASE (free in Belgium) or +32 (0)486 19 1999 via any other network (subject to charge).

Prepaid promotion
Promotion valid until 31 October 2019 (the ‘Promotion Period’). New prepaid customers who buy and activate a € 15 top-up SIM card in the promotion period or who top up for the first time for at least € 15 on a € 0 SIM card in the promotion period will receive 5 GB of extra data on top of the standard data bonus. The 5 GB of extra data will remain valid for 30 days. If the customer tops up for at least € 10 within 30 days, the validity of any of the remaining extra data will be extended by 30 days. The extra data will not be transferred to a new tariff plan.

The advantage of doubling your free data via a top-up of minimum € 10 via the My BASE app, website (via the customer zone) or Facebook Messenger top-up chatbot is only valid for existing customers on the current prepaid tariffs (BASE prepaid ALL 2015 or BASE prepaid BASE 2015).