Private Self-employed Enterprises
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Welcome to BASE !

To immediately enjoy the benefits of using your smartphone, you will need to follow these few steps. Prepare to enter a new dimension with BASE.

Activate your SIM card

1. Have you requested a new mobile phone number?

Insert your new SIM card in your device and activate it by clicking on one of the buttons below. You will soon be able to make calls, send SMS and surf using the excellent BASE network.

2. Are you keeping your current number?

Insert your new SIM card in your device and activate it. Reinsert your old SIM afterwards. We will transfer your number on the date you have chosen at purchase. You will get an SMS on your old SIM card as soon as your number has become operational on the BASE network.

What do you need to activate your SIM card?

  1. Your order number. You will find it in all the e-mails you've received after you ordered your SIM card.
  2. The SIM card number. This can be found inside the pack your SIM card was sent in through the post.
  3. Your mobile phone number. This will be either the old number you've had transferred to BASE. Or perhaps you've requested to change numbers? As for the SIM card number, the new phone number can be found on the pack your SIM card was sent in.
Activate your SIM card ordered online
Activate your SIM card purchased in store

Configure your device in a few moments

Do you need help in setting up your smartphone? Just follow the instructions and you're done!

Help me configure my phone

Make your life easy with the My BASE app

It's super simple to use and offers lots of practical day-to-day ways to monitor your consumption, activate your options, consult and pay your bill and much more.

Install the My BASE app

Manage everything with ease

Where can I activate new options, track my consumption and pay my bills? Online of course.

Rendez-vous in your customer zone

BASE is with you

By phone, SMS, e-mail, via the BASE Community, at BASE shops or on social networks, you really have the choice!

Contact BASE
2019 Telenet Group NV/SA - Neerveldstraat 107 Rue Neerveld, Brussel 1200 Bruxelles - BTW/TVA BE 0462 925 669 - RPR Brussel/RPM Bruxelles

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