Why is the 3G signal being shut down?
Technology moves quickly. Most telephone and mobile internet traffic has been on 4G since way back in 2014. And now it's on 5G too. This means that the obsolete 3G network is disappearing around the world. Belgian operators will soon follow suit and discontinue the technology as well. At BASE this shut down will start in September 2024. By taking this step, we will be freeing up bandwidth for the faster 4G and 5G. And that means your calls and mobile internet will be faster and more secure, with improved stability.
How will this affect you?
For optimal connectivity, from September you will need a handset that can use 4G or 5G for calling and mobile internet. Find out whether your current handset already can.
Check your handset
Are you a BASE customer? Find out whether your handset still uses 3G for calling and mobile internet or is already on 4G. All you have to do is press the button below.
Check if 4G is switched on
Is your handset 4G- or 5G-ready? Then check your handset's settings to make sure calling and mobile internet via 4G are switched on. It's also a good idea to switch on Wi-Fi Calling.
4G and 5G in your region
4G is currently available almost everywhere in Belgium. And our 5G network continues to grow.
How is coverage in your area?
What is the advantage of 4G?
Faster network
With 4G and 5G, you get much faster download speeds. So your mobile internet is guaranteed to be faster!
Improved call quality
Crystal clear calls where you understand every word, with less chance of interruptions.
More efficient power consumption
The 4G and 5G networks have a positive impact on your battery.
With these smartphones you surf and call via 4G or 5G
If your current smartphone is not 4G or 5G compatible, now is the time to replace it with a newer model. Did you know that as a BASE customer, you can get great deals on a huge selection of smartphones?
Samsung
Galaxy A55 5G
+ €50 cashback
+ €50 cashback
With BASE 20 + Data Pack 15
Samsung
Galaxy S23 FE
+ €50 cashback
+ €50 cashback
With BASE 20 + Data Pack 25
OnePlus
12R 5G
+ €100 cashback
+ €100 cashback
With BASE 20 + Data Pack 25
Apple
iPhone 15
With BASE 20 + Data Pack 25
Combine your monthly plan with a smartphone
Need a new smartphone? At BASE you automatically get a discount when you combine your monthly plan with a new smartphone. Don't wait any longer! Choose your next smartphone from our selection now. Get started!
What about your old handset?
You can bring it to a BASE Shop. We will securely delete the data on your old handset and recycle it in an environmentally friendly manner.
Frequently asked questions
You pay nothing extra to use the 4G network. Surfing and calling via 4G is faster and better than via 3G, though. So you may find that you surf, download and stream more. Always stay in control of your usage, you can do this easily in the My BASE App.
If your handset cannot use 4G or 5G for calling and mobile internet, you would be better off switching to another handset that is 4G (or 5G) compatible. Do the device check and find out what the impact on your device will be when the 3G network is shut down.
Smartwatches, geotrackers, desktops, alarm systems, game consoles, USB modem… sometimes also use a SIM card. Older devices that don't yet use the 4G or 5G signal may become slower or stop working. Do the device check, check the packaging of your device or contact the manufacturer of your device for more information.
Do the device check or check below, via your handset's settings, to find out whether your handset can already call and use mobile internet via 4G . Keep in mind, however, that the menus are not the same on all handsets:
iOS (Apple)
Go to Settings > Mobile Data > Mobile Data Options > Voice & Data. If you see VoLTE, 4G or 5G among the options there, your smartphone is already 4G compatible. Make sure this setting is switched on, and restart your handset. The steps may differ slightly from one handset to another.
Android
Depending on your handset, follow these steps:
- Go to Settings > Connections > Mobile networks > Network mode.
Or
- Go to Settings > Mobile networks > SIM1 > Preferred network type.
If you see VoLTE, 4G or 5G there, your smartphone is already 4G compatible. Make sure this setting is switched on, and restart your handset. The steps may differ slightly from one handset to another.
If your settings include ‘calling via 4G’, switch this option on too (Settings > Mobile networks > Calling via 4G (VoLTE)).
All current BASE SIM cards support the 4G and 5G signal. So you don't need a new SIM card.
Want to know more about your SIM card?
Conditions and disclaimers
Special conditions of your BASE monthly plan
* Offer restricted to normal use as defined here.
The BASE rates include VAT and are subject to the general terms and conditions and special conditions of Telenet Group NV/SA. They are reserved for personal and private use only. After the first minute, you will be charged per second. Any inclusive minutes from BASE to BASE are only valid for use within Belgium. Any other inclusive minutes and text messages are applicable for use within Belgium (to Belgian numbers) and the EU zone (to numbers within the EU zone); any inclusive mobile data are applicable for use within Belgium and the EU zone. The international rates can be found here. Calling and texting to special numbers, as well as the use of third-party services, is not included; this usage will always be charged on top of any credit and/or bundles. To find out the rates for calls to special numbers (070, 0900, 1207,...), please contact us via support or call 1999 via BASE (free in Belgium) or +32 (0)486 19 1999 via any other network (subject to charge).
Promotions conditions
Temporary promotion on BASE monthly plans of €15/month, €20/month, €29/month and €39/month: offer valid from 11/04/2024 until 03/06/2024. Under the condition of activation of the above BASE monthly plans, the customer benefits from a 20% discount on the monthly subscription fee for the duration of the subscription after activation.
Offer reserved for new BASE customers
The promotion is automatically applied to new customers during the confirmation of your order.
Offer reserved for private customers who do not yet have a BASE monthly plan; customers with a BASE top-up card who want to switch to a BASE monthly plan or are coming from another operator, must not have had a BASE monthly plan for the same mobile number in the 3 months prior to subscription. Offer also valid for existing private BASE customers on subscriptions BASE 15, BASE 20, BASE 29, BASE 39, only if they take a new line and have been a customer for at least 3 months. This offer cannot be used combined with other offers and promotions, except with the BASE+TADAAM benefit.
Offer reserved for existing BASE customers
Existing BASE customers are also entitled to this discount, but only if they have been a BASE customer for more than 3 months and if they can introduce a new BASE customer for a mobile contract of €15/month, €20/month, €20/month or €39/month. The discount applies to current tariff plans such as BASE 15, BASE 20, BASE 29 and BASE 39. Existing customers with a different older tariff plan can also benefit from this discount, on the condition that they switch to one of the current tariff plans. Providing these conditions are met, the existing BASE customer will receive a 20% discount on the monthly subscription fee in the case of a subscription of €15/month, €20/month, €29/month or €39/month, and this for the entire duration of the contract. The discount and, where applicable, the transfer will be allocated and/or implemented automatically as soon as the new customer’s SIM card has been activated. This must be completed at the latest 30 days after purchase. If the new customer cancels their subscription, the existing customer won’t be automatically migrated back to the original plan. If the base price of the subscription is increased, the promotional price will also increase by the same amount.
The existing customer loses his monthly discount if he cancels his subscription, migrates to a lower rate plan, or if the customer he introduced cancels his subscription. Action for existing customer cannot be combined with other offers and promotions, except with the BASE+TADAAM discount.
Promotions conditions BASE + Tadaam
Promotions BASE + Tadaam
€5 per month advantage on the BASE invoice: offer valid for private individuals who are customers of both BASE and TADAAM. Valid for new and existing BASE customers who have a BASE 15, BASE 20, BASE 29 or BASE 39 subscription, and who are also new or existing Tadaam customers (standard or premium). Offer only valid for private use. The customer must have an active BASE mobile number and be an active Tadaam customer who makes 1 payment per month. A requirement for entitlement to the special offer is the registration of the BASE mobile number in your Tadaam customer zone. The offer may not be shared with people outside the domestic circle. If the customer pauses Tadaam, the advantage will be suspended as long as the subscription is paused. 1 advantage applies per BASE mobile number. The advantage will be calculated pro-rata. The offer can be combined with other special offers and smartphone deals. BASE and Tadaam reserve the right to change or end the special offer.
Combined offers conditions
Discount on smartphones valid 08/04/2024 through 03/06/2024 with a BASE monthly plan for existing BASE customers and/or new BASE customers (who were not postpaid customers in the 3 months preceding the acceptance of the offer), while stocks last.
Subject to activation of a BASE monthly plan of the above-mentioned amount/month, the customer will receive the mentioned discount on the purchase price of the handset, subject to payment by direct debit and subject to acceptance of a 24-month amortization table. Upon termination of the monthly plan by the customer or change to a lower rate plan within the 24 months, BASE reserves the right to reclaim the residual value of the discount on the smartphone. Promotion limited to one device per activated new subscription. Max. 3 current amortization tables per customer; the acceptance of an additional table is not allowed unless the residual value of the discount obtained as a result of a previous smartphone promotion is refunded (by offsetting on the next bill). Promotion cannot be combined with other offers and promotions.
More info on BASE.be. The stated offer and price are subject to material (printing) errors, mistakes and/or changes.
R.P.: Telenet Group NV (trading under the commercial name BASE) | Registered office: Liersesteenweg 4 | 2800 Mechelen | RPR Antwerpen division Mechelen | Company number 462.925.669
Offers with Data Pack
Offers with Data Pack are valid from 08/04/2024 to 03/06/2024 for individuals and self-employed persons in a BASE Shop. Subject to (1) activation of a Data Pack with an existing or new BASE subscription from €20/month, (2) monthly payment of the BASE subscription and Data Pack via direct debit and (3) acceptance of a 24-month amortization table, the customer will receive the mentioned discount on the purchase price of the device, while stocks last. The smartphone must be paid at the store by bank card or credit card. After 24 months, the Data Pack is automatically terminated.
Offer valid for existing BASE customers who:
- have a BASE subscription for minimum 4 months, without arrears for the last 4 bills
- already have a BASE reload card for minimum 4 months, who migrate to a BASE subscription from €20/month.
- Offer limited to 3 Data Packs for existing BASE customers
New customers can not apply for offers with a Data Pack. A new customer who wants to purchase a smartphone through monthly installments must apply for financing through Cofidis.
Max. 3 current amortization tables per customer; the acceptance of an additional table is not allowed unless the residual value of the discount obtained as a result of a previous smartphone promotion is refunded (by offsetting on the next statement).
In case of termination of the Data Pack by the customer or in case of dropping of direct debit within the 24 months, BASE reserves the right to recover the residual value of the discount on the smartphone. Changing to a lower Data Pack is impossible and not allowed. In case of suspected fraud or abuse of the action by one or more customers, BASE may immediately terminate this action. Action is not cumulative with other offers and promotions.
Receive €100 cashback when purchasing a OnePlus 12R 5G 128GB and a BASE subscription
When purchasing a OnePlus 12R 5G 128GB with a BASE subscription from 08/04/2024 to 03/06/2024 (the date on the proof of purchase will serve as proof), the customer will receive €100 cashback via OnePlus. To claim the cashback, the customer must register at https://promotions.activationboxx.com/oneplus/ no later than 7/7/2024.
Receive €50 cashback when buying a Samsung Galaxy A55 5G 128GB with a BASE subscription
When buying a Samsung Galaxy A55 5G 128GB with a BASE subscription, you will receive €50 cashback via Samsung. This promotion runs from 08/04/2024 to 03/06/2024 (purchase date) and while supplies last. You can participate a maximum of one time per product purchased and a maximum of five times per household. This promotion is only valid for participants age 18 and older. Apply for your cashback no later than 5/8/2024 at https://www.samsung.com/be/promo/promo/?id=Q4W4BYQDSS95V.
Receive €50 cashback when buying a Samsung Galaxy S23 FE 128GB with a BASE subscription
When buying a Samsung Galaxy S23 FE with a BASE subscription, you will receive €50 cashback via Samsung. This promotion runs from 08/04/2024 to 03/06/2024 (purchase date) and while supplies last. You can participate a maximum of one time per product purchased and a maximum of five times per household. This promotion is only valid for participants age 18 and older. Apply for your cashback no later than 5/8/2024 at https://www.samsung.com/be/promo/promo/?id=Q4W4BYQDSS95V.
Get a Samsung Galaxy Watch6 40mm when you purchase a device from the Samsung Galaxy S24 series (all memory varities)
When you purchase a device from the Samsung Galaxy S24 series you will receive the Samsung Galaxy Watch6 40mm worth €259 for free. This promotion runs from 01/03/2024 to 01/05/2024 (purchase date) and while supplies last. You can participate a maximum of one time per product purchased and a maximum of five times per household. This promotion is only valid for participants 18 years and older. Samsung aims to send the product within seven weeks of submitting a complete and valid registration. Apply for your Galaxy Buds FE no later than 1/07/2024 at https://www.samsung.com/be/promo/promo/?id=UZPWAES9JBGT3.
Get Samsung Buds FE with the purchase of a Galaxy S24 Ultra FE (all memory varieties)
When you purchase a Samsung Galaxy S24 Ultra 256GB, 512GB or 1TB, you will receive the Galaxy Buds FE worth €109 for free. This promotion runs from 17/01/2024 to 27/02/2024 (purchase date) and while supplies last. You can participate a maximum of one time per product purchased and a maximum of five times per household. This promotion is only valid for participants 18 years and older. Samsung aims to send the product within seven weeks of submitting a complete and valid registration. Apply for your Galaxy Buds FE no later than 29/04/2024 at www.samsung.com/be/promo/promo/?id=T5SVZBP8TCQFD.
Receive €100 cashback when buying a Samsung Galaxy S23 FE with a BASE subscription
When buying a Samsung Galaxy S23 FE with a BASE subscription, you will receive €100 cashback via Samsung. This promotion runs from 03/01/2024 to 27/02/2024 (purchase date) and while supplies last. You can participate a maximum of one time per product purchased and a maximum of five times per household. This promotion is only valid for participants age 18 and older. Apply for your cashback no later than 29/04/2024 at https://www.samsung.com/be/promo/promo/?id=AQ23ZD7Z9EWKC
R.P.: Telenet Group NV (trading under the commercial name BASE) | Registered office: Liersesteenweg 4 | 2800 Mechelen | RPR Antwerpen division Mechelen | Company number 462.925.669
