* Offer restricted to normal use as defined here.

The BASE rates include VAT and are subject to the general terms and conditions and special conditions of Telenet Group NV/SA. They are reserved for personal and private use only. After the first minute, you will be charged per second. Any inclusive minutes from BASE to BASE are only valid for use within Belgium. Any other inclusive minutes and text messages are applicable for use within Belgium (to Belgian numbers) and the EU zone (to numbers within the EU zone); any inclusive mobile data are applicable for use within Belgium and the EU zone. The international rates can be found here. Calling and texting to special numbers, as well as the use of third-party services, is not included; this usage will always be charged on top of any credit and/or bundles. To find out the rates for calls to special numbers (070, 0900, 1207,...), please contact us via the customer zone or call 1999 via BASE (free in Belgium) or +32 (0)486 19 1999 via any other network (subject to charge).

Mobile subscriptions for individuals are without fixed term contract. You may terminate your contract at any time.

Discount on smartphones with a monthly plan available from 13/09/2020 until 08/11/2020 included for existing BASE customers and/or new BASE customers.  

Subject to the activation of a Based on you monthly plan as of the amount mentioned per month, the customer receives the indicated discount on the purchase price of the device, subject to payment by direct debit as well as the acceptance of a 24-month depreciation table. If the customer terminates his monthly plan or switches to a lower tariff plan within the first 24 months, BASE reserves the right to recover the residual value of the discount on the device. Offer limited to one device per activated new monthly plan. Max. 3 ongoing depreciation tables per customer; acceptation of an additional depreciation table is not authorized, unless the residual value of the discount obtained in the context of a previous smartphone promotion is reimbursed (by settlement through the next bill). May not be combined with other offers and promotions.

€ 70 Cashback on Samsung A51 or € 50 cashback on Samsung A21s

Offer valid on participating products purchased between 13/09/2020 and 12/10/2020 inclusive (according to the date on the proof of purchase) or while stocks last. Customers who fulfil the special offer's conditions (see above) must pay € 79 for the Samsung A51 with a BASE monthly plan as from € 29 / month or € 59 for the Samsung A21s with a BASE monthly plan as from € 20 / month for new BASE customers and as from € 29 / month for existing BASE customers and will receive the € 70 cashback afterwards. To request a reimbursement, customers must register at www.base.be/cashbacks-and-more. Customers must submit this cashback request no later than 25/10/2020 inclusive. 

Special conditions of your Based on you
Data Jump: Non-used credit of your monthly plan will be carried over to the following month. The next month, you will first consume the unused credit of the previous month. Non-used credit may be carried over for one month only. In the event of a change in tariff plan or termination of the contract, the carried-over credit is not taken into account for pro rata invoicing/refund. The transferred credit expires upon assignment of the agreement by the customer. Unlimited calls to BASE: unlimited number of call minutes to BASE customers. Offer restricted to normal private use, as defined here.

Special condition for option Unlimited calling
Option only available for customers with a Based on you monthly plan. The price of the selected option is automatically added to your invoice each month. By activating this option you enter an open-ended contract which you can cancel at no charge whenever you like. However, you can only activate the option once per invoicing period.

Unlimited calling is restricted to normal personal use, as defined here.

Special condition for option World Internet
The amount of the selected Internet World option will be automatically added to your invoice each month. The rates are only valid abroad with one of the partner networks. After you used the MBs data included in your monthly bundle, the amount of data transferred exceeding this volume will be charged per KB at € 0.24/MB.

Special conditions BASE Unlimited
Unlimited* mobile data included in BASE Unlimited:
(i) Consumption in Belgium: once the consumption exceeds a volume of 25 GB/month, the customer can continue surfing at a reduced speed of 512 kbps until the next billing period;
(ii) Usage in the rest of the EU zone: when consumption exceeds 20 GB/month, the customer can continue to surf at normal speed at € 0.0042 (VAT included) per MB.
* Offer restricted to normal personal use as defined in the "Terms and Conditions for normal use in the framework of an unlimited offer".
If you change your BASE Unlimited monthly plan to another BASE monthly plan, you cannot again activate a BASE Unlimited monthly plan for the same mobile number within the same billing period.

***Caution: borrowing money also costs money.

Representative example: Instalment sales at an annual percentage rate of charge of 0% (= fixed borrowing rate). To finance the purchase of a device at a cash price of € 609, the customer makes an advance payment of € 9 and settles the balance in 24 monthly instalments of € 25. The total amount to be refunded, excluding the advance payment, is € 600.

Subject to acceptance by Alpha Credit nv/sa (Rue Ravensteinstraat 60/15, 1000 Brussels – VAT BE 0445.781.316 - BCE 0400 282 277 - RLP Brussels), credit grantor. Telenet Retail BVBA/SPRL (Liersesteenweg 4, 2800 Mechelen – VAT BE 0813 219 195 – RLP Antwerp, division Mechelen - IBAN BE42 2350 3744 6254) acts as credit intermediary (agent in ancillary position).