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BFF time

If you have a Based On You monthly plan, we will surprise you with BASE For Free time every now and then. This means free mobile data or call credit when you need them most. We will keep you up to date on our next BFF moments on our website and via Facebook.

How does BASE For Free time work?

You are a Based on you customer

Your Based on you subscription adapts to your usage, because sometimes you can use a little extra. That is why we will surprise you with BASE For Free time every now and then. This means free mobile data OR call credit when you need them most. The mobile data or call credit you use that day will not be charged. No action is required on your part: as a Based on you customer, you will automatically receive your BFF time. For no special reason, as a token of our appreciation.

BASE For Free conditions: a Based on you subscription, a location in Belgium or the EU zone, normal usage**

We will keep you updated on our next BFF moments on our website and Facebook.

You are a BASE customer without a Based on you rate plan

If that is the case, now is the perfect time to switch. Besides the many advantages Based on you offers by adapting to your usage, it also gives you BFF. Switch now in the customer zone or the app.

Any questions about BFF ?

NEW: More GB on our plans!

Online
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for 3 months*

4 GB

or max 300 min. calls
+ UNLIMITED* calls
to BASE

UNLIMITED* texts

Online
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for 3 months*

4 GB 5 GB

UNLIMITED* calling

UNLIMITED* texts

Online
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for 3 months*

7 GB 8 GB

UNLIMITED* calling

UNLIMITED* texts

Unlimited!

Online
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for 3 months*

UNLIMITED* data

UNLIMITED* calling

UNLIMITED* texts

Your advantages

  • Unlimited* calls from BASE to BASE
  • Unlimited* texts
  • Lost of calling or lots of surfing? Your BASE adapts to your needs
  • No data or calls will be wasted
  • In case you go over budget, the extra gigs and minutes won't cost you any cent more than included in your plan
  • Control your monthly plan with the My BASE app
  • End your monthly plan at any moment

Frequently asked questions about BASE For Free time

What do I need to do to take advantage of the offer?

Not a thing!
As long as you have a Based on you monthly plan, you call or surf for free during BASE For Free. Don't have a Based on you monthly plan yet?

Why is it only for Based on you monthly plans?

What makes the Based on you monthly plans unique is that they adapt to your needs and are therefore very beneficial. Because sometimes you call more, and sometimes you use more data.  

We want there to be some days when the Based on you monthly plan is even more attuned to your needs.
On these special days, several times each year, your calls and/or mobile browsing is completely free – then it's BASE For Free time!

Do I have a Based on you monthly plan?

You can check this in your customer zone, the My BASE app and on your invoice.

The Based on you monthly plan (launched on 13 September 2017) offers a lot of benefits:

  • Call minutes you don't use are converted to data, and vice versa.
  • What you don't use, you carry over to the following month.
  • Need a bit more? Then you pay the same for the extra data and/or call minutes as in your monthly plan.

What happens if you switch to Based on you during a BASE For Free day?

Then you can call and surf for free as soon as your monthly plan is activated, for as long as the offer lasts.

How does the usage during BASE For Free appear on my invoice?

  • The data used is shown on your invoice under "Mobile internet in Belgium and in EU zone", under "Free traffic".
  • The call minutes are shown on your invoice under "Calls in Belgium and within EU zone", with € 0 as amount to be paid.

Good to know: the data or call minutes used are not shown in the My BASE app.

Conditions  

* Offer restricted to normal use as defined here.

The BASE rates include VAT and are subject to the general terms and conditions and special conditions of Telenet Group NV/SA. They are reserved for personal and private use only. After the first minute, you will be charged per second. Any inclusive minutes from BASE to BASE are only valid for use within Belgium. Any other inclusive minutes and text messages are applicable for use within Belgium (to Belgian numbers) and the EU zone (to numbers within the EU zone); any inclusive mobile data are applicable for use within Belgium and the EU zone. The international rates can be found here. Calling and texting to special numbers, as well as the use of third-party services, is not included; this usage will always be charged on top of any credit and/or bundles. To find out the rates for calls to special numbers (070, 0900, 1207,...), please contact us via the customer zone or call 1999 via BASE (free in Belgium) or +32 (0)486 19 1999 via any other network (subject to charge).

Mobile subscriptions for individuals are without fixed term contract. You may terminate your contract at any time.

BASE For Free time conditions (free mobile data period and/or free call credit period)
During the period specified in the notification, the in Belgium or the EU zone used mobile data and/or call credit (as the case may be) will not be charged. This offer is only valid for Based on you customers in the specified period and is exclusively reserved for normal personal and private use with a mobile or smartphone. Any other use is prohibited. Normal use can be very intensive, but Telenet Group NV/SA (BASE) reserves the right to suspend the free service during the offer period in case of improper use of the service. The following are considered improper use: (i) daily mobile data usage that exceeds 5 GB in the free mobile data period; (ii) more than 6 hours of outgoing calls per day in the free call credit period. The free call credit will not include calls to special or international numbers and third-party services. Such usage is always charged on top of your credit and/or bundles.

Special conditions of your Based on you
Non-used credit of your monthly plan will be carried over to the following month. The next month, you will first consume the unused credit of the previous month. Non-used credit may be carried over for one month only. In the event of a change in tariff plan or termination of the contract, the carried-over credit is not taken into account for pro rata invoicing/refund. The transferred credit expires upon assignment of the agreement by the customer. Unlimited calls to BASE: unlimited number of call minutes to BASE customers. Offer restricted to normal private use, as defined here.

Special condition for option Unlimited calling
Option only available for customers with a Based on you monthly plan. The price of the selected option is automatically added to your invoice each month. By activating this option you enter an open-ended contract which you can cancel at no charge whenever you like. However, you can only activate the option once per invoicing period.

Unlimited calling is restricted to normal personal use, as defined here.

Special condition for option World Internet
The amount of the selected Internet World option will be automatically added to your invoice each month. The rates are only valid abroad with one of the partner networks. After you used the MBs data included in your monthly bundle, the amount of data transferred exceeding this volume will be charged per KB at € 0.24/MB.

Special condition for option Spotify Premium
The Spotify service can be used via Spotify applications for computers, smartphones and tablets; it requires the user to create a Spotify account associated with a login and password. Spotify Premium is restricted for personal and private use. Info and conditions on this page or on spotify.com. Telenet Group reserves the right to modify and/or discontinue, temporarily or permanently, the Spotify offer at any time. Telenet Group disclaims any liability or responsibility as to the compatibility of your smartphone with the Spotify service. The amount of data (MB) used in connection with the use of the Spotify service via your smartphone is billed in accordance with the rates set out in your mobile Internet tariff plan.

Special conditions BASE Unlimited
Unlimited* mobile data included in BASE Unlimited:
(i) Consumption in Belgium: once the consumption exceeds a volume of 25 GB/month, the customer can continue surfing at a reduced speed of 512 kbps until the next billing period;
(ii) Usage in the rest of the EU zone: when consumption exceeds 20 GB/month, the customer can continue to surf at normal speed at € 0.0054 (VAT included) per MB.
* Offer restricted to normal personal use as defined in the "Terms and Conditions for normal use in the framework of an unlimited offer".
If you change your BASE Unlimited monthly plan to another BASE monthly plan, you cannot again activate a BASE Unlimited monthly plan for the same mobile number within the same billing period.

Promotions Based on you 15, 20, 27 and Based on you Unlimited
Temporary promotion on BASE subscription of € 15/month, € 20/month and € 27/month (Based on you) and BASE Unlimited: offer valid from 01/04/2019 through 29/12/2019. On condition of activation of the above BASE subscriptions, the customer benefits froms a 50% discount on the monthly subscription fee for the first 3 months after activation. Offer reserved for private individuals who do not yet have a BASE subscription; customers with a BASE top-up card who want to switch to a BASE subscription must not have had a BASE subscription for the same mobile number in the 3 months prior to subscription. This offer cannot be used in conjunction with other offers and promotions.