You don't have a password for the customer zone yet ?

Request your password with your mobile phone

Text LOGIN<space><your password> to 1914 (example: LOGIN  John1234).
Your password must be a combination of 8 to 16 characters (letters and/or numbers).

In the Customer Zone you can consult the details of all BASE monthly plans and prepaid cards that are linked to this account.

You have an account with only a BASE monthly plan
for your tablet, laptop or MiFi ?

In this case you can't send or receive text messages with your device.

Call our customer service to request your password to access the Customer Zone.

  • Call 1999 with any BASE mobile number
  • Call 0486 19 1999 with any other phone number

You can't send text messages
for the time being ?

Enter your mobile phone number in the box below and click on the icon. You will receive a text message with a password.

We could not process your request. For more info you can contact our customer service through base.support@telenetgroup.be
Your request has been registered, you will receive a text message with your password shortly.
Invalid mobile number

You can change this password once you are logged on to the Customer Zone (under "My personal data").