Overview online documents

BASE gives the following online documents at your disposal:

- Command direct debit via bank account or credit card
- Authorisation to a third party
- Request transfer connection

You can download them quickly and no need to request them anymore by phone.
Check out the meaning of the documents and how to send them to us.

Command direct debit Bank account

With this document you can request a European direct debit on your bank account.

After download 

  • Print it
  • Fill in and sign
  • Send it by post to

                Telenet Group bvba/sprl
                attention to Payments
                Rue Neerveldstraat 105
                1200 Brussels  

Command direct debit Credit card

With this document you can request a direct debit on your credit card.

After download 

  • Print it
  • Fill in and sign
  • Send it by post to

                Telenet Group bvba/sprl
                attention to Payments
                Rue Neerveldstraat 105
                1200 Brussels  

Authorisation to a third party

With this document you grant access at your account number to a third person.

After download:
  • Print it
  • Fill in and sign
  • Add a copy of your identity card
  • Send it by post to 

    Telenet Group bvba/sprl
    attention to Admin support
    Rue Neerveldstraat 105
    1200 Brussels

Request transfer connection

This document is needed if you want to switch your subscription on your name (current holder) to a different name/owner or a business (future holder)

After download

  • Print it
  • Fill in and sign
  • Add the necessary attachments (See point 3 in the document)
  • Send it by post to 

                Telenet Group bvba/sprl 
                attention to Admin support
                Rue Neerveldstraat 105
                1200 Brussels