Manage your customer account online

What can you manage in the customer zone ?

Consult your invoices and payments

Monitor your usage and
maintain control of your budget

Consult your usage

Change your tariff plan or
activate an option in a few simple clicks

Pay an invoice

Pay an invoice with a simple click or
top up a prepaid card 

Edit your personal details

Edit your personal details

Top up

Consult the history of
your invoices and payments

Modify your preferences

Modify your preferences
 

+ Switch to the electronic invoice, top up someone else's prepaid card, view the details of your mobile phone numbers and their users, adjust your data usage settings, send a message to the customer service, etc.

How do you access the customer zone ?

Surf with your computer, tablet or smartphone to the BASE website

The customer zone is available on every page at this website. You'll find it on the right of your screen.

No more having to make a special journey to pay or standing in queues.

Log in with your BASE mobile number and password

You don't have a password yet? Text LOGIN <your password> to 1914 (example: LOGIN abcd1234).

Your password must be 8 to 16 characters long. A combination of letters and numbers is allowed.

Install the My BASE app on your smartphone or smartwatch

With the My BASE app you get quick and easy access to the most important features of the customer zone.

Forgotten your password?

Text "LOGIN <your new password>" (e.g. LOGIN Louis12345) free of charge to 1914.
Your password consists of a minimum of 8 and a maximum of 16 characters (letters and/or numbers).

Tips

  • By pressing the arrow next to CUSTOMER ZONE you can close or open the shutter
  • Don’t you see the Customer Zone from your PC? Look at the bottom of the page, or adjust the resolution of your screen.
  • Don’t you see the Customer Zone from your Samsung tablet? Open our website with Google Chrome. 

When and where you want

The online customer zone enables you to manage your account from your computer, tablet or smartphone, when and where you want.

No more having to make a special journey to pay or standing in queues.

On every page of this website

The customer zone is available on every page at this website.

You'll find it on the right of your screen.

Log in with your mobile number and password

You don't have a password yet?

Text LOGIN <your password> to 1914.

Your password must be 8 to 16 characters long. A combination of letters and numbers is allowed.

Example
LOGIN abcd1234

What can you manage in the customer zone?

Manage your tariff plan: add
bundles or change your tariff

New



+ switch to the electronic invoice, top up someone else's prepaid card, view the details of your mobile phone numbers and their users, adjust your data usage settings, etc.