ATTENTION! TOPPING UP VIA 1955 OR BY USING CODE *222* IS NO LONGER POSSIBLE!
To top up, you need a prepaid card.
…you can top up someone else's number too? You can also top up for your brother, girlfriend, nephew, aunt or gran. Simply enter the telephone number you want to top up. It's that easy!
The quickest way to top up is via the website or My BASE app. Quick and easy ... like 1, 2, 3.
You can also top up in the customer zone. Log in and choose ‘Top up online’. You can top up for yourself or someone else, and you can pay online or use a top-up code. Discover it now!
You can also visit a BASE Shop to top up via our Self Pay Kiosk.
Attention: not all BASE Shops have a Self Pay Kiosk.
Now you can also top up via KBC Mobile! You don't have the KBC Mobile app yet? Then make sure you download it!
You can find BASE's logo under the category "Telecom & energy" in the KBC Mobile app. If you click on our icon, the app will redirect you to BASE's topping up screens.
On BASE's top up screen, you can indicate the amount and the BASE number you want to top up.
Once you have filled in all information to top up, you can check out and pay. For KBC customers, the payment will proceed via KBC Mobile.
Attention! Don't use a hard return between 'TOPUP' and your voucher code, but do use a space.
It's just as easy to top up via the website or My BASE app while abroad.
If you bought a prepaid card in Belgium, you can activate it while abroad too. Read the instructions on the card.
You can top up unlimitedly until you reach a maximum call credit of €500. You can't add more than €90 at a time. However, you can combine different topping up sessions to reach the desired amount.
Please note: Topping up with a credit card is limited to €150 per day.
Online payment has never been so easy. Once you've chosen the mobile number and amount you want to top up, you are presented with various payment options. Choose how you want to pay, and follow the instructions.
When do you get an error message?
It may take up to one working day before your call credit is updated.
Has your call credit still not been updated one working day after your top up?