Manage your voicemail: in which cases are calls forwarded to it?

You can define when your voicemail goes on and a call is redirected to it. Adapt those settings via the menu of your handset. Consult the manual of your handset to help you. You can also enter the universal USSD codes. These codes are recognized by the network.

Good to know: Do you want to know how to configurate your voicemail, listen to your messages and change your greeting message? Read more on how your voicemail works

Changing your voicemail settings

Choose when you want your voicemail to pick up from the options below.

Your handset in on, but you don't pick up

Enter the following code (as if it were a telephone number): **61*+32486191933#. Press Call. A message appears on your screen as confirmation.

Your handset is off or can't find a network

Enter the following code (as if it were a telephone number): **62*+32486191933#. Press Call. A message appears on your screen as confirmation.

The line is busy and someone else wants to call you

Enter the following code (as if it were a telephone number): **67*+32486191933#. Press Call. A message appears on your screen as confirmation.

Your voicemail always picks up, even when your handset is on

Enter the following code (as if it were a telephone number): **21*+32486191933#. Press Call. A message appears on your screen as confirmation.

Good to know: In Belgium, forwarding to your email is free. You can also forward your calls to any Belgian number (landline or mobile). Then you pay the tariff that applies to a regular call to that number.

That's not all! You can also ...

  • change the number of rings before your voicemail picks up

You can have your voicemail pick up after your phone rings for 5, 10, 15, 20, 25 or 30 seconds. To do this, enter the following code (as if it were a telephone number): **61*+32486191933**30#. Press Call. A message appears on your screen as confirmation. The number before the pound (**30#) is the number of seconds. Change this number to your preferred delay time.
 

  • completly switch off your voicemail

Enter the following code (as if it were a telephone number): #002#. Press Call. A message appears on your screen as confirmation.



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