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How do I transfer a call to another number?

You don't have time to answer a call or just don't feel like it? With call forwarding from BASE you can easily forward all your calls to any Belgian number (landline or mobile). 

Activating and deactivating call forwarding.

There are two ways you can activate and deactivate call forwarding:

  • Via your mobile phone's menu. Follow the instructions for your handset and refer to the manual if necessary.
  • By using the following codes:

If you cannot answer a call:

  • To activate: Enter the following code (as if it were a telephone number): *61*[telephone number]#. Press Call. A message appears on your screen as confirmation.
  • To deactivate: Enter the following code (as if it were a telephone number): #61#. Press Call. A message appears on your screen as confirmation.

If your handset is not getting a signal:

  • To activate: Enter the following code (as if it were a telephone number): *62*[telephone number]#. Press Call. A message appears on your screen as confirmation.
  • To deactivate: Enter the following code (as if it were a telephone number): #62#. Press Call. A message appears on your screen as confirmation.

If you are in the middle of a call:

  • To activate: Enter the following code (as if it were a telephone number): **67*[telephone number]#. Press Call. A message appears on your screen as confirmation.
  • To deactivate: Enter the following code (as if it were a telephone number): #67#. Press Call. A message appears on your screen as confirmation.

To forward all calls:

  • To activate: Enter the following code (as if it were a telephone number): *21*[telephone number]#. Press Call. A message appears on your screen as confirmation.
  • To deactivate: Enter the following code (as if it were a telephone number): #21#. Press Call. A message appears on your screen as confirmation.

How are forwarded calls billed?

Forwarded calls are billed as if you made the calls yourself. This means you pay the tariff for calls to BASE, other networks, landline numbers and international numbers that apply to each forwarded call.

Good to know: You can even forward your calls while voicemail is activated. Then your incoming calls will not be forwarded to your voicemail but rather to the number you have set.



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