How do I set an out-of-plan limit?
Do you incur a lot of extra charges on your bill or invoice from time to time? An unpleasant surprise, of course. With our out-of-plan limit, you decide how much extra you spend per monthly plan period. After all, you're the boss!
How does it work?
You set the out-of-plan limit via the customer zone or in the My BASE app. Only a manager of a BASE account is able to set out-of-plan limits.
- Open the app
- Click More
- Choose Out-of-plan limit and choose the maximum amount above your monthly plan that you wish to spend.
Your out-of-plan limit is immediately active.
Would you like to change? You can do that in the same way. To turn of the limit, simply turn the button off again.
Tip: Did you know that with the My BASE app, you can manage your BASE plan at anytime and anywhere? Wherever you are.
In the customer zone, click on Limits, then Out-of-plan limit and choose the maximum amount above your monthly plan that you wish to spend.
Would you like to change or turn of the limit? You can do that in the same way.
Note!
This is about a limit outside of your plan. It means that you are setting a limit on the costs that are not included in your monthly plan. You can continue using everything within your monthly plan as normal.
An example
You have BASE 20 and activate an out-of-plan limit of € 5. You purchase some tickets from De Lijn that cost a total of € 5 thereby reaching your out-of-plan limit.
You will no longer be able to: call premium-rate numbers, pay for third-party services, incur other out-of-plan charges.
You will still be able to: make calls and send texts, use the internet (provided you have not used up your data).
