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Changing the limit for alerts

In your customer zone, you can set notifications for specific usage amouts or percentages. This can be usefull, especially when you want to avoid unexpected costs. Would you prefer to receive the notifications via email or at another mobile number? That's possible too!

Within your bundle

Go in the customer zone to 'Set your usage notifications'. Under 'Usage within bundle', you can select one or more usage percentage(s). For each selected percentage, you receive a notification when you exceed it. 

Beyond your bundle

Go in the customer zone to 'Set your usage notifications'. Under 'Usage beyond bundle', you can select one or more usage amounts. For each selected amount, you receive a notification when you exceed it. 

Want to limit your mobile usage? Via "Limit your mobile usage", you can set a limit of 60,50 € beyond your monthly plan for mobile usage. Read more about this specific limit.

Good to know

  • By setting these usage amounts, you receive a notification. If you nevertheless continue browsing, calling and texting, the amount beyond your bundle continues to rise. 
  • Are you abroad? Please be aware that you will not receive the alerts immediately after exceeding the limit. Depending on the international operator, it could a take a few days before they are processed and sent out. Set usage limits and notifications to avoid high costs when you are abroad. Read more on how to set limits for your usage abroad.


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