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Finding PUK code and unlocking handset

Unlocking your SIM card

Did you enter the wrong PIN three times? Then your handset is locked. Enter the PUK code and then set a new PIN

Tip: Don't choose codes that are easy to guess, like 1111 or your year of birth. This way your handset will be more secure.

Where can I find my PUK code?

  • In your customer zone. Go to My Details and then to User details. That is where you will find the PUK code for your card.
  • Call 1999 with your handset. Select Administrative questions.
  • Calling from a different phone? Then dial 0486 19 19 99. Don't forget the country code for Belgium (+32) if you are calling from abroad. 

SIM card rejected?

Do you get the message 'SIM card rejected'? Remove your SIM card  from your handset for a moment and then put it back in your handset. 

Same problem?

Perhaps you already entered an incorrect PUK code ten times? Then you will get the message 'SIM card rejected'. Your SIM card is no longer usable.

We have locked your SIM card in order to protect your handset and your personal data. Buy a new SIM card via the customer zone or at a BASE Shop once they have reopened.



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