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Mobile phone lost or stolen: what now?

First a little info...

We are working on a new customer zone in order to make it even easier for you. Log in to the customer zone in order to enjoy all the options. Which screen do you see there? 

It is best if we block your SIM card as quickly as possible. The quickest way is to block your SIM card in the customer zone or to contact us at:

  • 0486191999

Good to know: We can block your handset by using the IMEI number. The IMEI number appears on the packaging and on the inside of your handset (15-digit serial number).

And then...

You can easily buy a multi-SIM card online or visit a BASE Shop.

Important

  • Blocking your line is not a cancellation of your mobile contract. As a result, your monthly plan remains active.
  • What if someone else uses your handset in the meanwhile? Unfortunately, there is little we can do about this. It is in your best interest to block your card immediately as soon as you notice the loss. 

Oops, what if I just found my handset again?

No worries, we all lose something every now and then!

Unblock your SIM card yourself via the customer zone or contact us.

It is best if we block your SIM card as quickly as possible. Contact us at:

  • 0486191999

Good to know: We can block your handset by using the IMEI number. The IMEI number appears on the packaging and on the inside of your handset (15-digit serial number). 

And then...

You can easily buy a multi-SIM card online or visit a BASE Shop.

Important

  • Blocking your line is not a cancellation of your mobile contract. As a result, your monthly plan remains active.
  • What if someone else uses your handset in the meanwhile? Unfortunately, there is little we can do about this. It is in your best interest to block your card immediately as soon as you notice the loss.  

Oops, what if I just found my handset again?

No worries, we all lose something every now and then!

Contact us and we will unblock your SIM card as quickly as possible. 



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