All about the My BASE app

Get detailed info on your usage at any time. Quickly know what you have already used and what you have left.  When you tap ‘View details’, you see the detailed usage status of your bundles (SMSes, minutes etc.).

Tip: Want an easy way to keep your usage under control? Then set usage notifications or change existing notifications. Tap ‘Details’ and set your notifications. 

View and pay your bills/invoices in the blink of an eye. If there's a new bill/invoice available, you see it here straight away! We also always show the status of your bill/invoice (paid, not yet paid, etc.). Do you want to pay a BASE bill/invoice for someone else? That's possible too!

Thanks to the My BASE app, you also have a handy summary of your payments for the previous months.

Want to make sure you never make a late payment again? Then activate payment by direct debit. You'll never have to worry about it again.

Good to know: Under ‘Billing’ you can also activate electronic billing/invoicing. Then you will receive your BASE bills/invoices via email. Read more about electronic billing/invoices. 

Can't remember exactly what's included in your plan anymore? Under ‘Tariff plan’ you'll find all the details of your current BASE monthly plan/prepaid plan.

You can change your monthly plan/prepaid plan at any time. Tap ‘Details’ and then ‘Explore our monthly plans’ to browse our offerings. Then pick the plan that best matches your usage.

Want to add or remove an option? You do that there too! Tap ‘Manage your options’ and you can easily change them. 

Did you buy a smartphone with a discount in combination with a BASE monthly plan? Under 'Your smartphone deal' you will find all information about it, such as:  

• the residual value of the discount on your smartphone;  
• the end date of your contract. 

Need help? Under ‘Support’ you can reach us via chat, message or phone. We are just one call or chat message away and we will help you with your question/problem. Moreover, you also get an estimation of our response time at the moment for each channel.  

Under ‘More’ you can view and change your personal details and privacy settings. You will also find all the details for your SIM card there.

You can also manage and listen to your voicemails.

You can also set and change general notifications and usage notifications there. That way you will always be kept up to date and you can keep your usage under control. 

Get detailed info on your usage and call credit at any time. Quickly know what you have left and what you have already used. When you tap ‘View details’, you see the detailed usage status of your bundles (SMSes, minutes etc.) and when they expire.

Top up your BASE number quickly and easily. Do you want to top up for another BASE customer (e.g. a family member or friend)? That's possible too! Enter their BASE number and top up for them in the blink of an eye. 

Can't remember exactly what is included in your plan anymore? Under ‘Tariff plan’ you will find all the details of your current BASE monthly plan/prepaid plan.

You can change your monthly plan/prepaid plan at any time. Tap ‘Details’ and then ‘Explore our monthly plans’ to view our offerings. Then pick the plan that best matches your usage.

Want to add or remove an option? You do that there too! Tap ‘Manage your options’ and you can easily change them. 

Need help? Under ‘Support’ you can reach us via chat, message or phone. We are just one call or chat message away and we will help you with your question/problem. Moreover, you also get an estimation of our response time at the moment for each channel.  

Under ‘More’ you can view and change your personal details and privacy settings. You will also find all the details for your SIM card there.

You can also set and change general notifications and usage notifications. That way you will always be kept up to date and you can keep your usage under control.

You can manage and listen to your voicemails as well from this menu.

Do you want to pay a BASE bill/invoice for someone else? You can do that there too!