Dear Sir or Madam,

We have received your request, thank you. Your privacy and protecting your details are very important to us, so you can be sure we will process your request carefully. You will receive the answer within 30 calendar days, via your email address or by post, depending on your choice.

However, it may take up to an additional 60 calendar days if:

  • Your request is very complex.
  • We have received so many requests that we are unable to process them on time.

We will inform you of any such delay within 30 calendar days after receiving your request. 

And if we need more information?

To process your request, we must be able to verify your identity. If anything is unclear or we are uncertain, we will contact you. We will ask you a number of questions to confirm your identity and then begin processing your request. 

Due to a technical error, we could not process your request. Please try again later. Thank you for your understanding.
You already submitted this request, and you cannot submit multiple, identical requests at the same time. We will process your initial request and respond within the legally stipulated period.

Manage your personal data

Our customers deserve the BASE experience that best meets their needs. To provide this, it is important that we get to know you better, via your data. Naturally you always retain control of your data. This means that you can receive, change, delete or forward your personal data whenever you like, via the form below. Read more about your privacy rights in our privacy policy

What would you like to request?

Completely unsubscribe? Then you will no longer receive any commercial communication from BASE. Keep in mind that we will continue to contact you in connection with the execution of your contract and when we are required to by law.

Exercise your right to object

You will receive a summary of the personal data that BASE has about you.

Attention! Do you want to change your general customer data (language, spelling, etc.)? Then please contact our customer service on 1999. From abroad and/or a non-BASE phone, call us on +32 486 19 1999

Please complete the field here above

Attention! We cannot delete data that we require to provide our services (customer account, name, etc.) or data that we are legally required to keep on file.

Please complete the field here above

Attention! To forward your personal data to a third party, you must provide a valid email address of the recipient.

Email is required
Email is invalid

My data

Please send me this information

Back to my settings
Please complete all required fields.
The accuracy of the data you provide is your own responsibility. Requests subject to legal restrictions cannot be honoured. If this applies to your request, you will receive a detailed explanation in the response to your request.
2022 Telenet Group NV/SA - Liersesteenweg 4, 2800 Mechelen - BTW/TVA BE 0462 925 669 - RPR Antwerpen dept. Mechelen
Customer zone
Due to a technical error, we could not process your request. Please try again later. Thank you for your understanding.
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