From 20:15 on Sunday 15/12 to 08:30 on Monday 16/12 we will be improving our service. While the work is ongoing you will not be able to use the customer zone and the My BASE app. Have you set your own usage notifications? Then it could be that you will not receive them during the work. Our apologies for the inconvenience.
Dear Sir or Madam,
We have received your request, thank you. Your privacy and protecting your details are very important to us, so you can be sure we will process your request carefully. You will receive the answer within 30 calendar days, via your email address or by post, depending on your choice.
However, it may take up to an additional 60 calendar days if:
We will inform you of any such delay within 30 calendar days after receiving your request.
To process your request, we must be able to verify your identity. If anything is unclear or we are uncertain, we will contact you. We will ask you a number of questions to confirm your identity and then begin processing your request.