Network & devices

Network coverage

If you have a problem with the network, we’ll help you along the way.

Device lost or stolen

How to block your SIM card as quickly as possible if your phone is lost or stolen. And what to do if you find your phone again later.

4G Network

Do you have a question regarding the ultra-fast BASE 4G? Look at the FAQ. BASE, a better network every day!

Availability emergency numbers

Mobile phone/SIM card

Find out how to activate your SIM card, where to find your PIN number, how to change it, what you need to do if you forget your PIN or have entered it incorrectly three times and where you’ll find the PUK code. Also learn where the IMEI number for your device is located and what you need to do if your line is blocked.

3G Dual Carrier

Surfing with 3G Dual Carrier of BASE, what does it mean for me and what do I need for it?

4G+ network

Do you have a question regarding the ultra-fast BASE 4G+? Look at the FAQ. BASE: a better network every day!

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