Network & devices

Network coverage

If you have a problem with the network, we’ll help you along the way.

 

Go to the questions


Device lost or stolen

How to block your SIM card as quickly as possible if your phone is lost or stolen. And what to do if you find your phone again later.

 

Go to the questions


4G Network

Do you have a question the ultra-fast BASE 4G? Look at the FAQ. BASE, a better network every day!

 

Go to the questions


Availability emergency numbers

 

Go to the questions

Mobile phone/SIM card

Find out how to activate your SIM card, where to find your PIN number, how to change it, what you need to do if you forget your PIN or have entered it incorrectly three times and where you’ll find the PUK code. Also learn where the IMEI number for your device is located and what you need to do if your line is blocked.

 

Go to the questions


3G Dual Carrier

Surfing with 3G Dual Carrier of BASE, what does it mean for me and what do I need for it?

 

Go to the questions


4G+ network

Do you have a question regarding the ultra-fast BASE 4G+? Look at the FAQ. BASE: a better network every day!

 

Go to the questions

Can't find what you are looking for?
Send us your question by filling out the form .