Are you renting a decoder or network booster from us? Then hand it in good condition (together with all accessories) at a Telenet shop. Are you not returning it in time? Then we charge a residual value.

Do you have a Telenet e-mail address or web space? Then you can still use it for up to 18 months after the termination of your internet subscription.

Do you have an outstanding balance? Then we will charge you that amount on your final bill.

Have you purchased a device with a device discount (e.g. with a King, Kong or WIGO subscription) and your discount has not yet been debited? Then we will charge the residual value of your device discount on your last bill.

Bought a device with a payment plan? Then you will continue to pay the monthly payments for your device to BuyWay, until your device is fully paid off.

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