questions about mobile telephony
questions about fixed Internet
other:
help & support
questions about
most frequently asked
- How do I set up or change a direct debit?
- My device requests that I introduce the PUK code. What should I do?
- I receive a "SIM card refused" message. What does this mean?
- When and how should I ask for a connection transfer?
- I'm transferring my connection. Should I modify my tariff plan?
- How do I complete the "application for transfer of connection" form?
- BASE has charged me more than the fixed monthly fee on my first bill. Why?
- What if my line is blocked and I can no longer make calls?
- I have a problem with the reception on my device. What should I do?