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questions about fixed internet

What happens if I already have a ADSL modem?

If you order a home internet, first check that your modem is ADSL 2nd generation. If this is the case, you won't need another modem for home internet, your own will suffice. You will need to manually configure your connection. This is a simple process (you will need to enter your user name and password).

However, if you opt for home internet 12, your modem must be compatible with ADSL2+.

support on mobile telephony

  • 1999
    toll free from your BASE mobile phone in Belgium
  • 0486 19 1999
    from any phone in Belgium
  • 0032 486 19 1999
    while abroad

support on internet & fixed line

  • 0800 16 026
    if you also want to become BASE
  • 02 60 80 600
    for your administrative & technical questions

support by e-mail

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