general and special conditions
All BASE tariffs are subject to the general conditions and the special conditions of KPN Group Belgium SA. They are intended for personal and private use and apply solely to national usage, except special numbers and third party services. You can make use of these third party services, but your use will be invoiced to you in addition to your call allowance/bundle or call credit. You pay by the second after the first minute.
For the price of calls to special numbers (070, 0900, 1207, 1307,...), please send an e-mail to base.support@kpngroup.be or call 1999 using your mobile phone via BASE (free in Belgium) or +32 (0)486 19 1999 from any telephone (chargeable).
special conditions
postpaid ALL 1
1. The postpaid ALL 1 contract is without fixed term contract. If you do not use the prepaid call allowance of 60 call minutes, 60 text messages and 5 MB per month (not valid for BlackBerry), the remaining minutes, text messages and MB cannot be carried forward to the following month. If you exceed the monthly volume of 5 MB included in the call allowance, data transfer in excess of this volume will be charged by the KB at € 0.50/MB. If you do not use these 5 MB, they cannot be carried forward to the following month.
2. The MB included in the call allowance are not valid for use on a BlackBerry.
postpaid ALL 2
1. The postpaid ALL 2 contract is without fixed term contract. If you do not use the prepaid call allowance of 200 call minutes, 200 text messages and 5 MB per month, the remaining minutes, text messages and MB cannot be carried forward to the following month. If you exceed the monthly volume of 5 MB included in the call allowance, data transfer in excess of this volume will be charged by the KB at € 0.50/MB.
2. The MB included in the call allowance are not valid for use on a BlackBerry.
postpaid ALL 4
1. The postpaid ALL 4 contract is without fixed term contract. If you do not use the prepaid call allowance of 450 call minutes, 450 text messages and 5 MB per month (except for use on a BlackBerry), the remainin minutes, text messages and MB cannot be carried forward to the following month. If you exceed the monthly volume of 5 MB included in the call allowance, data transfer in excess of this volume will be charged by the KB at € 0.50/MB. If you do not use these 5 MB, they cannot be carried forward to the following month.
2. The MB included in the call allowance are not valid for use on a BlackBerry.
postpaid ALL 5
1. The postpaid ALL 5 contract is without fixed term contract. This offer is restricted to normal personal private use, subject to conditions (see the box below).
2. The MB included in the call allowance are not valid for use on a BlackBerry. If you exceed the monthly volume of 500 MB included in the call allowance, the data transfer in excess of this volume will be charged by the KB at € 0.02/MB. If you do not use these 500 MB, they cannot be carried forward to the following month.
postpaid BASE 1
1. The postpaid BASE 1 contract is without fixed term contract. If you do not use the prepaid call allowance of 120 call minutes, 120 text messages and 5 MB per month, the remaining minutes, text messages and MB cannot be carried forward to the following month. If you exceed the monthly volume of 5 MB included in the call allowance, data transfer in excess of this volume will be charged by the KB at € 0.50/MB.
2. The MB included in the call allowance are not valid for use on a BlackBerry.
postpaid BASE 2
1. The postpaid BASE 2 contract is without fixed term contract. This offer is restricted to normal personal private use, subject to conditions (see the box below).
2. The MB included in the call allowance are not valid for use on a BlackBerry.
BASE C (monthly plan)
Offer is restricted to normal personal and private use, subject to terms and conditions (see below). You can end this contract at any time if you go to a BASE-shop and give one month's notice. However, if there has been no activity in a 12-month period KPN Group Belgium reserves the right to end your subscription and any options (including the cancellation of your number). In this scenario, the balance of your call credit (whether connected to the purchase of your SIM card, other options or any other form of credit) will automatically be annulled. The MB are only valid in Belgium and are charged per KB at € 0.10/MB. They are not valid for use on a BlackBerry. When you have consumed 1 GB of mobile Internet data in Belgium during a one month period the speed will be reduced to 128 kbps. The period corresponds to a one month billing cycle.
This offer can only be used with a mobile telephone or Smartphone and any other use is prohibited.
BASE C (prepaid card)
Offer is restricted to normal personal and private use, subject to terms and conditions (see below). The MB are only valid in Belgium and are calculated per KB at € 0.10/MB. They are not valid for use on a BlackBerry. When you have consumed 1 GB of mobile Internet data in Belgium during a 30-day period the speed will be reduced to 128 kbps.
This offer can only be used with a mobile telephone or Smartphone and any other use is prohibited.
BASE CHECK (prepaid card)
1. This offer is subject to normal personal and private use as defined below. The free SMS and MBs remain valid 30 days from the date you topped up. If you top up again before the end of your SMS and MB validity period, any new free SMS and MBs will be considered valid for a period of 30 days from the date of your top-up.
2. MBs are only valid in Belgium. They cannot be used on a BlackBerry. If you exceed the volume of MB included in the call allowance, data transfer in excess of this volume will be charged by the KB at € 0.50/MB. If you do not use this volume, it cannot be carried forward to the following month.
BASE CHECK (monthly plan)
1. This offer is subject to normal personal and private use as defined below. If you do not use up all of your call credit, the balance will be deferred once to the following month. The free SMS and MBs that haven't been used at the end of the billing period will not be carried over to the following month. You can terminate the contract at any time by going to a BASE -shop and giving one month's notice.
2. The MBs are only valid in Belgium. They cannot be used on a BlackBerry. If you exceed the volume of MB included in the call allowance, data transfer in excess of this volume will be charged by the KB at € 0.50/MB.
prepaid ALL
1. The free minutes only apply to calls to Belgian networks, except for special numbers, and remain valid for 30 days after you purchase call credit. Every time you purchase call credit, the free minutes and MB not used will be lost and will be replaced by new free minutes and MB towards all networks. However, if you purchase call credit again for € 10 before the end of the 30 days, your free minutes and MB will remain valid until their expiry date. If you exceed the monthly volume of 5 free MB, the data transfer in excess of this volume will be charged by the KB at € 0.50/MB.
2. Free MB are only valid within Belgium for 30 days and cannot be used on a BlackBerry.
prepaid BASE
1. The free minutes and text messages apply only to calls to BASE mobile telephone numbers, except for special numbers, and remain valid for 30 days after you purchase the call credit. Every time you purchase call credit, the free minutes, text messages and MB not used will be lost and will be replaced by new free minutes, text messages and MB. However, if you purchase call credit again for € 10 before the end of the 30 days, your free minutes text messages and MB will remain valid until their expiry date. If you exceed the monthly volume of 5 free MB, the data transfer in excess of this volume will be charged by the KB at € 0.50/MB.
2. Free MB are only valid within Belgium for 30 days and cannot be used on a BlackBerry.
options
Our options must be combined with a BASE call tariff plan. Depending on which special offers or value top-ups you already benefit from, it is possible that the number of value top-ups you can benefit from will be limited. You will be informed by text message if you exceed the maximum number of authorised simultaneous offers.
1. This offer is only valid for data transfers in Belgium. It can only be used with a mobile telephone or smartphone and any other use is prohibited.
2. For prepaid BASE cards: the 50 MB data transfers are valid for 30 days. If the volume is used up, you are free to reactivate this option as many times as you wish. For BASE subscriptions: € 5 is added automatically to your invoice every month. If you exceed the monthly volume of 50 MB included in the option, the data transfer in excess of this volume will be charged by the KB at € 0.10/MB. If you do not use these 50 MB, they cannot be carried forward to the following month.
3. For prepaid BASE cards: the 500 MB data transfers are valid for 30 days. If the volume is used up, you are free to reactivate this option as many times as you wish. For BASE subscriptions: € 10 is added automatically to your invoice every month. If you exceed the monthly volume of 500 MB included in the option, the data transfer in excess of this volume will be charged by the KB at € 0.02/MB. If you do not use these 500 MB, they cannot be carried forward to the following month.
4. Offer only valid for BASE subscriptions: the 500 MB data transfers are valid for 1 month in Belgium. € 15 is added automatically to your invoice every month. If you exceed the monthly volume of 500 MB included in the option, the data transfer in excess of this volume will be charged by the KB at € 0.02/MB. If you do not use these 500 MB, they cannot be carried forward to the following month.
* terms and conditions for normal use in the framework of an unlimited offer
To be able to guarantee optimal terms and conditions of use for you, our unlimited offers are exclusively restricted to normal personal and private use. This normal use allows you very intensive use. Only in the case of fraude (including commercial use of the contract, in particular for call centre or simbox purposes, and/or making this available to third parties), dishonest use or, more generally, use that is not in accordance with the use that could be expected of a customer who concludes a contract for mobile telephony (such as in particular the use of your mobile as a babyphone) will the terms not be applied. Your use will, for example, be deemed fraudulent in the following cases:
- you regularly call more than 6 hours a day and/or 30 hours a week;- you regularly call more than 3 hours without interruption and/or you make calls that are immediately resumed after being interrupted;
- you send more than 350 text messages a day and/or 10.000 text messages a month;
- you send more than 50 MMS messages a day and/or more than 400 MMS messages a month to BASE and/or e-mail addresses;
- you send more than 20 MMS messages a day and/or more than 100 MMS messages a month to other mobile networks;
- in the context of the use of data services, generates data traffic from Belgium that amounts to more than 500 MB a day and/or more than 5 GB a month.
In all these cases KPN Group Belgium reserves the right to restrict the delivery of services or to suspend and/or terminate your contract.